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Mô tả công việc
Managing claims (backend) by confirming coverage and policy information to achieve intended outcomes.
Managing our service providers to move the claims towards a desirable direction.
Building relationship with both internal and external customers and other stakeholders
Managing daily Claims Call queries which includes 1st level escalation management in a composed manner.
Ensuring confidentiality of all claims information, inclusive of claims guidelines and internal control
Engaging with ARC (authorized repair centers) on quotation, RNF & invoices for devices that are sent for repair.
Coordinating logistic activities to full fill claims within specific TAT.
Ability to respond to e-mail and written requests from customers in accordance to company operating procedures within the stipulated turnaround time.
Conducting in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidence, etc.
Maintaining compliance with local Fair Claim Practices Act or rules and internal instructions.
For you to be successful…
…we expect you to be able to demonstrate the following key competencies:
Curious
Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.
Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity.
Communication
Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives.
Concise in communicating and references relevant information tailored to the audience to support points.
Collaborative
Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results.
Develops strategic relationships and networks across the organization and shares with others for mutual benefit.
Adaptable
Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization.
Modifies style and leverages different approaches depending on different situations and circumstances.
Yêu cầu công việc
You will require the following qualifications and skills
Candidate must possess at least a Diploma or Professional Degree in any field with a minimum of 2 years’ experience in claims handling.
Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable.
Ability to learn and apply claim policies and procedures.
Critical competencies include but are not limited to customer focus, attention to details, quality computer skills and adaptability.
Good outsource vendor management skills.
Must possess good command in written and spoken English and Vietnamese.
Strong and proven problem-solving skills.
Ability to work on 7 days, office hours in a rotating shift and over-time if required.
Quyền lợi được hưởng
Premium insurance for employee and dependants based on employee's grade, annual healthcheck program
15 annual leave days per year
Laptop is provided with the flexible working application
![CÔNG TY CỔ PHẦN BOLTTECH DEVICE PROTECTION VIỆT NAM (Bolttech Device Protection Vietnam JSC) CÔNG TY CỔ PHẦN BOLTTECH DEVICE PROTECTION VIỆT NAM (Bolttech Device Protection Vietnam JSC)](https://1900.com.vn/storage/uploads/companies/logo/27/tai-xuong-28-1695139876.png)
Ra mắt vào năm 2020, Bolttech là doanh nghiệp kinh doanh bảo hiểm và bảo vệ kỹ thuật số của Pacific Century Group. Với tư cách là công ty kỹ thuật số có phạm vi tiếp cận quốc tế, chúng tôi có vai trò đặc biệt để mang đến tương lai của bảo hiểm - một tương lai được thiết kế xoay quanh cuộc sống của mọi người, giúp mọi việc trở nên dễ dàng hơn cho khách hàng, đồng thời nhân lên nhiều cơ hội cho đối tác.
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