Bolttech Device Protection Vietnam JSC

 Managing claims (backend) by confirming coverage and policy information to achieve intended outcomes.
 Managing our service providers to move the claims towards a desirable direction.
 Building relationship with both internal and external customers and other stakeholders
 Managing daily Claims Call queries which includes 1st level escalation management in a composed manner.
 Ensuring confidentiality of all claims information, inclusive of claims guidelines and internal control
 Engaging with ARC (authorized repair centers) on quotation, RNF & invoices for devices that are sent for repair.
 Coordinating logistic activities to full fill claims within specific TAT.
 Ability to respond to e-mail and written requests from customers in accordance to company operating procedures within the stipulated turnaround time.
 Conducting in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidence, etc.
 Maintaining compliance with local Fair Claim Practices Act or rules and internal instructions.

For you to be successful…
…we expect you to be able to demonstrate the following key competencies:
Curious
 Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.
 Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity.
Communication
 Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives.
 Concise in communicating and references relevant information tailored to the audience to support points.
Collaborative
 Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results.
 Develops strategic relationships and networks across the organization and shares with others for mutual benefit.
Adaptable
 Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization.
 Modifies style and leverages different approaches depending on different situations and circumstances.

You will require the following qualifications and skills
 Candidate must possess at least a Diploma or Professional Degree in any field with a minimum of 2 years’ experience in claims handling.
 Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable.
 Ability to learn and apply claim policies and procedures.
 Critical competencies include but are not limited to customer focus, attention to details, quality computer skills and adaptability.
 Good outsource vendor management skills.
 Must possess good command in written and spoken English and Vietnamese.
 Strong and proven problem-solving skills.
 Ability to work on 7 days, office hours in a rotating shift and over-time if required.

Premium insurance for employee and dependants based on employee's grade, annual healthcheck program
15 annual leave days per year
Laptop is provided with the flexible working application