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Assistant Ecommerce Key Account Manager
Công ty Cổ phần CF Group
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
19/10/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Mô tả công việc
Job Overview:
The Assistant E-commerce Key Account Manager (Operations) will assist in the day-to-day operations and management of key e-commerce accounts (e.g., Tiktok, Shopee, Lazada ). This role focuses on optimizing operational efficiency, ensuring smooth execution of promotional activities, inventory management, and supporting the growth of e-commerce sales. The candidate will work closely with cross-functional teams to ensure that all aspects of the e-commerce business run effectively.
Key Responsibilities:
1. E-commerce Operations:
Assist the Ecom Manager in managing daily operations of e-commerce platforms ( Tiktok Shopee, Lazada ).
Ensure that all product listings are accurate and updated, including descriptions, images, pricing, and inventory levels.
Coordinate with the logistics team to ensure timely order fulfillment and delivery, addressing any issues related to shipping delays or inventory shortages.
Monitor and manage stock levels for each platform, ensuring sufficient inventory is available to avoid stockouts, especially during campaigns and promotions.
2. Order Processing and Customer Service:
Oversee the order processing workflow, ensuring smooth order placement, confirmation, packing, and shipping.
Coordinate with the internal/external team to handle customer inquiries, returns, and complaints, ensuring that issues are resolved promptly.
Review customer feedback and ratings on e-commerce platforms and work with internal team to address any operational issues.
3. Performance Tracking and Reporting:
Track daily, weekly, and monthly sales performance and key KPIs such as conversion rates, traffic, and order volumes.
Analyze data and sales trends to provide actionable insights and recommendations for improving performance.
Prepare reports on campaign results, inventory status, and operational efficiency for management review.
The Assistant E-commerce Key Account Manager (Operations) will assist in the day-to-day operations and management of key e-commerce accounts (e.g., Tiktok, Shopee, Lazada ). This role focuses on optimizing operational efficiency, ensuring smooth execution of promotional activities, inventory management, and supporting the growth of e-commerce sales. The candidate will work closely with cross-functional teams to ensure that all aspects of the e-commerce business run effectively.
Key Responsibilities:
1. E-commerce Operations:
Assist the Ecom Manager in managing daily operations of e-commerce platforms ( Tiktok Shopee, Lazada ).
Ensure that all product listings are accurate and updated, including descriptions, images, pricing, and inventory levels.
Coordinate with the logistics team to ensure timely order fulfillment and delivery, addressing any issues related to shipping delays or inventory shortages.
Monitor and manage stock levels for each platform, ensuring sufficient inventory is available to avoid stockouts, especially during campaigns and promotions.
2. Order Processing and Customer Service:
Oversee the order processing workflow, ensuring smooth order placement, confirmation, packing, and shipping.
Coordinate with the internal/external team to handle customer inquiries, returns, and complaints, ensuring that issues are resolved promptly.
Review customer feedback and ratings on e-commerce platforms and work with internal team to address any operational issues.
3. Performance Tracking and Reporting:
Track daily, weekly, and monthly sales performance and key KPIs such as conversion rates, traffic, and order volumes.
Analyze data and sales trends to provide actionable insights and recommendations for improving performance.
Prepare reports on campaign results, inventory status, and operational efficiency for management review.
Yêu cầu công việc
Key Requirements:
2+ years of experience in e-commerce operations, preferably within the beauty or cosmetics industry.
Familiarity with key e-commerce platforms in Vietnam (Tiktok Shopee, Lazada).
Experience in managing back-end operations, logistics, and inventory for e-commerce platforms.
Proven records in similar roles
2+ years of experience in e-commerce operations, preferably within the beauty or cosmetics industry.
Familiarity with key e-commerce platforms in Vietnam (Tiktok Shopee, Lazada).
Experience in managing back-end operations, logistics, and inventory for e-commerce platforms.
Proven records in similar roles
Quyền lợi được hưởng
Thưởng
Year end bonus
Nghỉ phép có lương
12 days annual leave
Đào tạo
Training opportunity in Headquarter
Year end bonus
Nghỉ phép có lương
12 days annual leave
Đào tạo
Training opportunity in Headquarter
Khu vực
Quy mô:
200 - 500 nhân viên
Địa điểm:
số 24 Nguyễn Hữu Thọ, Hoàng Liệt, Hoàng Mai, Hà Nội
Công ty CF Group và thành viên phấn đấu trở thành một tập đoàn cung cấp công nghệ, thiết bị và dịch vụ cho ngành Logistics, nhằm tối ưu dòng hàng hoá theo thời gian thực, mang lại lợi thế cho khách hàng, với niềm tin cao nhất về hàng hoá, dịch vụ “Made in Vietnam” và “by Vietnamese people”
Công ty định hướng phát triển thành một công ty bền vững, mang lại lợi ích cao nhất cho nhân viên, khách hàng, cổ đông và cộng đồng xã hội
Công ty CF được tổ chức thành ba mảng kinh doanh để hỗ trợ lẫn nhau, gồm Technology, Manufacturing và Services để bổ trợ lẫn nhau để đạt được nhiệm vụ và tầm nhìn của công ty
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