DAYONE ASIA ★ 2.0

Partnership (50%)

• Build and maintain relationships with merchants and key personnel within.
• Conduct business, MKT campaign reviews to ensure MCs are satisfied with their sales and services.
• Work closely with internal teams (Sales, Finance, CS, PD, PO, MKT, Legal team) to ensure merchant and client needs are fulfilled effectively.
• Escalate and resolve areas of concern as raised by merchants and clients.
• Monitor company performance against service level agreements and flag potential issues.
• Ensure account managers are aware of changes within merchants.

Operations (50%)

• For new merchants: Follow up processes from contract, training, go-live, create account, manage stores, internal communication, etc.
• For existing merchants: Support the management of the MC portfolio with the Merchant Partnership Manager and issues related to the operation of the MC.
• Identifies continuous improvement opportunities and proposes changes to gain efficiencies, increase quality and reduce costs in merchant processes.
• Actively participate and contribute to projects/initiatives to deliver the best merchant engagement & satisfaction in line with company long term business objectives.
• Build strong relationships and effectively communicate with internal and external stakeholders to ensure alignment, clear understanding of goals, and focus on delivering meaningful results for the merchant team.
• Other tasks assigned by the Line Manager with willingness to develop new competencies.

• Have 3+ years of experience in relevant positions.
• Effective communication and negotiation skills.
• Honest and trustworthy team-player.
• Careful and detail oriented.
• Good command in English is a plus.
• Strong passion to be a successful early-stage start-up team member.
• We expect you will have a reasonable understanding/interest in mobile technology or services to help sell a new innovative product in a business-to-business environment.
• You will need to enjoy delivering results and celebrating successes.

• Working time from Monday to Friday (09:00 am - 18:00 pm).
• Good chance to study and develop career path stably with internal promotion and rotation.
• 100% statutory insurance contribution as per the labor law.
• Bao Viet Healthcare insurance.
• 100% gross salary in probation.
• 12 Annual Leave (AL) per year + extra 1 AL per extra working year.
• Annual bonus: depending on business & individual performance.
• Annual salary review.
• ESOP allows you to financially share in our future success.
• Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.)
• Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.