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Advisor, Operational Service Quality Improvement (40001394)
Fair Consulting Việt Nam
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
02/12/2024
Hạn nộp hồ sơ:
01/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
15 - 16 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
'The person holding the position is responsible for:
Head of Central of Operation Excellence
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Other units, divisions in TCB
Key Relationships - External Stakeholders
As requested per tasks
Success Profile - Qualification and Experiences
Qualifications: Graduate from university of majoring in Finance/ Banking, Economic, Bussiness Administration, Technology
'The person holding the position is responsible for:
- Be the focal point for consulting, proposing and coordinating with related units on process optimization, forms, and operating methods.
- Support to improve design capacity for employees in the Process design and management department
- Improve operating process:
- Be the focal document contact point for operating procedures.
- Deep understanding on the business of core products: credit processing, payment, trade finance, cards... to identify areas for improvement in processes/forms/systems
- Ability to proactively identify operational risks of existing processes, evaluate and make recommendations, process improvements to prevent and minimize the risk/ damage.
- Advise and guide end users on how to use the newly improved processes, systems and documents
- Coordinate with other functional units to re design processes and implement system according to the approved design, timeline.
- Monitor, measure and evaluate the implementation of technology and process improvement activities post go live.
- Periodically review and improve the operating procedures
- Consult, advise the BOD on the organization and implementation of operational process improvements
- Design and provide training programs and sessions to share knowledge, tools as well as new trending technology to improve the design capability of team members.
- Risk management and compliance:
- Ensure process improvement and technology application comply with the bank and law's regulation
- Perform other related tasks at the request of the BOM
Head of Central of Operation Excellence
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Other units, divisions in TCB
Key Relationships - External Stakeholders
As requested per tasks
Success Profile - Qualification and Experiences
Qualifications: Graduate from university of majoring in Finance/ Banking, Economic, Bussiness Administration, Technology
- Have certificate in Lean Six Sigma, Agile/Waterfall Project Management in advance
- At least 15 years of experience in process design and project management
- Experience in programs/projects to improve customer experience and operational efficiency
- Knowledge of core banking products: credit, card services, payment and trade finance...
- Knowledge of quality management models and process improvement methods
Khu vực
Fair Consulting Việt Nam
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
3F, Leadvisors Place, 41A Lý Thái Tổ, Quận Hoàn Kiếm, Hà Nội, Việt Nam
Công ty Cổ phần Fair Consulting Việt Nam (FCVN) là một Công ty tư vấn chuyên nghiệp được thành lập từ năm 2008. FCVN thuộc Fair Consulting Group được thành lập tại Nhật Bản từ năm 2004. Ngoài văn phòng ở Việt Nam, Fair Consulting Group có văn phòng tại Tokyo, Osaka, Hồng Kông, Thượng Hải, Singapore, Thái Lan, Philippines, Ấn Độ, Đài Loan và Inđônêsia. Công ty chúng tôi cung cấp cho khách hàng là doanh nghiệp và cá nhân các dịch vụ tư vấn đơn lẻ và trọn gói về các lĩnh vực đầu tư doanh nghiệp, thuế và kế toán tùy theo yêu cầu cụ thể của khách hàng.
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