Mô tả công việc
- You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations
- You coach the team in tailoring service processes, aiming to make each visit to the Aqua Bar & Lounge as memorable and unique as possible
- Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments
- Lead by example in making personalized menu recommendations to guests for both food and beverage items
- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize overall guest experience.
- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
- You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team
- You are involved in Aqua Bar & Lounge revenue meetings and a monthly Profit & Loss meeting in order to make sure targets are set and achieved by the team.
- You always try to make the service flow as seamless as possible, by using the available resources and systems.
Quyền lợi được hưởng
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation and home leave allowance
- Rest and relaxation: 2 million per 3 service months
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits will be discussed during the interview
Yêu cầu công việc
- Education: Diploma in Hotel Management, Food & Beverage, or related field.
- 3 years related experience, including supervisory experience, or an equivalent combination of education and experience
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Having knowledge about food safety and hygiene
- Language: Professional English
Yêu cầu hồ sơ
- Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
- Hotline: 0919 290 709 (People & Culture Department)
Công ty Cổ phần Khát vọng Việt Đức (VGEC) là một thành viên của tập đoàn Next Group, bên cạnh Next Media, Next Travel và nhiều công ty khác.
Với mong muốn trở thành cầu nối đáng tin cậy cho các học viên, người lao động và đối tác tại Việt Nam và CHLB Đức, VGEC luôn nỗ lực hết mình để mang đến các giải pháp toàn diện và chất lượng về giáo dục, đặc biệt là đào tạo tiếng Đức và tư vấn lộ trình du học nghề Đức.
Là đối tác sâu rộng của nhiều tổ chức đào tạo, việc làm tại Việt Nam và CHLB Đức, đội ngũ VGEC luôn tích cực kết nối, tổ chức các hoạt động, nhằm mở ra những cơ hội mới cho các học viên và người lao động Việt. Cùng với đó, VGEC chú trọng vào việc đổi mới và cải tiến không ngừng nhằm phát huy tối đa năng lực và kiến tạo những giá trị bền vững cho cộng đồng.