LitGroup ★ 4.0

I. INTRODUCTION

LitGroup JSC provides e-commerce solutions to partners in North America, Europe and America. Founded in 2011, We are currently the owner of 3 brands LitCommerce, LitExtension and Litos. LitExtension provides Migration solutions that are rated by international customers as the world's leading performance. We have delivered 160,000+ successful migrations for 60,000+ customers worldwide. Currently, we are the official partner of various prominent eCommerce platforms such as Shopify, Magento, X-Cart, Shift4Shop… 

The LitCommerce team is rapidly expanding worldwide and we are constantly looking for talents who have the passion and drive to become an important part of a fast-moving and dynamic team. Now, we are looking for a Customer Service Executive to take our brand to the next level.

II. RESPONSIBILITIES

• Capture customer requirements, answering product and service questions; suggesting information about other products and services.
• Coordinate with the Tech Support team to deploy services for customers.
• Acknowledging and resolving customer complaints.
• Collect customer reviews about service quality.

III. REQUIREMENTS

• Proficient in English speaking and writing skills: Ielts 6.0 or Toeic 750 
• Self-study, independent work and good teamwork skills
• Willing to engage in more work shifts
• Experience in customer service, basic IT knowledge, and an ecommerce website is an advantage.

IV. BENEFITS

• Income: Basic Salary: 9.000.000 - 15.000.000 VND/month + Bonus KPI + Allowance
• Receive a satisfactory salary based on actual working performance. Flexible pay rises for good working results.
• Computers are available or a depreciation cost of VND200,000 is provided for a personal laptop / month. Monthly parking fee is covered. 
• Bonus for Tet holidays, 13th-month salary and good performance.  
• Improve English skills: Writing, Reading.
• Enhance communication skills and presentation skills