Việc làm ASIATECH JSC
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Senior Officer, IT Operations (40001120)
ASIATECH JSC
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
19/12/2024
Hạn nộp hồ sơ:
13/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
5 - 6 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Key Accountabilities (1)
Main Work
Risk Management And Compliance
Maintain a Stable Operation System
Operation Director
Key Relationships - Direct Reports
Officers and employees
Key Relationships - Internal Stakeholders
Departments in IT and business
Key Relationships - External Stakeholders
Service Provider Partner
Success Profile - Qualification and Experiences
Qualifications
The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Key Accountabilities (1)
Main Work
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Understand the monitoring indicators of IT infrastructure/applications/services and hands-on to resolve any abnormalities.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Apply changes on Production environment, including On Prem and Cloud.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
Risk Management And Compliance
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
Maintain a Stable Operation System
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
Operation Director
Key Relationships - Direct Reports
Officers and employees
Key Relationships - Internal Stakeholders
Departments in IT and business
Key Relationships - External Stakeholders
Service Provider Partner
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
- Have worked in the IT field for at least 5 years.
- At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
- English, according to TCB's regulations in each period.
- International Certificate of System.
Khu vực
ASIATECH JSC
Xem trang công ty
Quy mô:
100 - 200 nhân viên
Địa điểm:
165 Đào Duy Anh, Phường 09, Quận Phú Nhuận, Thành phố Hồ Chí Minh, Việt Nam
Công Ty Phát Triễn Công Nghệ và Môi Trường Á Đông – Asiatech Group là một trong những công ty Công Nghệ Môi Trường chuyên ngành hàng đầu Việt Nam với đội ngũ kỹ sư lành nghề được đào tạo bởi các trường có uy tín trong và ngoài nước. là một trong những doanh nghiệp kỹ thuật tiêu biểu của Việt Nam có liên kết khoa học và chuyển giao công nghệ với các tổ chức trong và ngoài nước như: Đại Học Bách Khoa ESIP, Poitiers (Pháp), Đại Sứ Quán Đan Mạch (chương trình hợp tác doanh nghiệp Việt Nam – Đan Mạch). Công ty chúng tôi có trụ sở tại Tp.HCM và văn phòng đại diện tại Hà Nội cùng với các dự án trải dài từ Bắc Trung Nam.
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