The Access Group 4.4 ★

About you:
You will be someone who cares for our customers and their experience, who will want to help them achieve their goals through helping them through various issues they may encounter with their ERP system. You’ll be someone that takes pride in your work, has an eye for detail, and can think logically and outside the box. You’ll also be a good listener. We are also looking for multiple number of hires for this role.

Day-to-day, You Will:
Responsible for all activities related to revenue cycle: AR, customer invoices, customer billing requests, Invoice issuances, payment receipts, Revenue Assurance, etc.

Billing & Invoicing
• Monitor billing cycles and ensure adherence to company billing policies.
• Undertake all necessary activities to secure strong credit control results for the business.
• Continually enhance the business systems and procedures to maintain excellent efficiencies within the credit control function
• Collaborate with the customer service team to resolve billing disputes and discrepancies.
• Resolve customer billing issues through logical examination of the facts
• Manage workload & deliver on challenging targets base on value of collection, debtor days, aged debtor analysis and activity levels
• Liaise with and maintain the support of, the sales teams and project teams to illicit the required resources for site issues solving in order to free up debt.
• Support internal teams & partners on related billing projects & finance queries.

Revenue Assurance
• Implement and maintain robust processes to monitor revenue streams and ensure accuracy in billing and invoicing
• Manage churn and daily upsell/downgrade licenses report
• Utilize data analytics tools to perform in-depth analysis of revenue-related data
• Identify trends, patterns, and anomalies in financial data to proactively address potential issue
• Continuously assess to enhance revenue assurance processes to minimize errors and improve efficiency
• Collaborate with cross-functional teams to implement best practices and optimize revenue-related workflows.

Reporting
• Generate and present regular reports on revenue performance, highlighting key metrics and trends.
• Provide insights to the management team on revenue assurance activities and recommendations for improvement.
• Report information on daily weekly monthly as appropriate.

Coaching & Training:
• Undergo and/or provide education & training as required.