Atlas Copco ★ 3.4

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Develop professionalism Field Service delivery to customer.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Able to delivery of service product (Start-up, Maintenance, Optimization, and Analysis) with excellent
• Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
• Update and report status of progression and KPIs directly to Service Leader / Service Manager.
• Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
• Support project with be assigned from Service Leader / Service Manager.
• Maintain global operation standard of Field Service
• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
• Support Service Business to achieve the target.
• Maximize Service value to customers by deliver global professional PM & Calibration, Easy start, Optimization, Analysis
  
  

To succeed, you will need

• 3 to 5 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent.
• High level of customer service through excellent interpersonal skills and professionalism
• Ability to troubleshoot, test, repair and service technical equipment
• Vietnamese speaking is a must and English literacy is preference
• Ability to work flexible shifts and to adapt to changing work schedules.
• Electrical background is preferred.
  
  

In return, we offer you

You will be part of a global SCE team providing services of Atlas Copco . Career path to grow in local and global of Service team and network.

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.