Bühler Group ★ 3.7

This is where you'll excel

CS Part Selling

• Define and implement the strategic and operational plan
• Analysis of the inactive/lost customers for CS products and define proper action plan to gain back the business
• Analysis of the demand for CS products – understand customer pain points and build spare part package according to their needs
• Develop the activity of Customer Service in coordination with Area Sales Managers, Area Service Managers, Head of Sales and the SAS Manager
• Build an action plan to increase the users for myBuhler and encourage customers to transact via myBuhler
• Develop new business, collect and evaluate about competitors, customer and market trend
• Review operational records and reports to Head of Sales & SAS manager
• Attend trade shows or seminars to promote products
  
  

Service Agreement

• Listen and proactively re-solve customer complaints regarding spare parts and services
• Obtain and check all relevant information of complaints and to determine possible problem causes
• Understand customers' complaints, root cause of the problems and paint points from the customers and tailor Service Agreement to their needs
• Actively coordinate with CSOP Managers for the dispatch of FSE to perform problem solving or service sales
  
  

Channel Management

• Build – up, develop and manage parts channels for business
• Follow to execute the process of parts channel management with regional team
  
  

CS Team Leading

• Build the budget and goals for team and individual people
• Plan and prepare work schedules, and assign employees to specific duties
• Responsible for the budget of sales and keep costs of the CS department within benchmarks.
• Monitor and assess employees performance
• Join the recruitment process, follow any promotions and prepare training plan for the development of the people
• Ensure security and optimal working conditions for the employees.
  
  

These are the skills you'll need

• Bachelor's Degree in engineering / businees or equivalent
• 5 years experience in Technical Sales and in Customer Service
• 3 years experience in Management
  
  

Questions? We are happy to answer them!

Mary Juliet Conti

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Diversity, equity & inclusion

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Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.