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Mô tả Công việc

Eurofins MTS will be the hub to provide service chemical IQ project globally. This person coordinators with global team and work with customers who are mostly international enterprises.

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

• Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries
• Explaining client program procedure
• Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
• Placing on hold, off hold samples
• Explain the test requirement, related label required…
• Explain testing price if any

3. Other tasks assigned by direct manager.