Cnlgaming

Hồ Chí Minh

25 - 100 nhân viên

Đã xác minh

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Việc làm Cnlgaming

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Customer Support (Làm Remote) Tiếng Indonesia

5 việc làm

0 Lượt ứng tuyển Lượt xem 2

Thông tin cơ bản

Mức lương: 13 - 15 triệu

Chức vụ: Nhân Viên/Chuyên Viên

Ngày đăng tuyển: 17/07/2024

Hạn nộp hồ sơ: 18/08/2024

Hình thức: Full-time

Kinh nghiệm: Trên 1 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Ngành

Dịch vụ khách hàng

Địa điểm làm việc

- 82 Trần Huy Liệu,Hồ Chí Minh

Respond to global customer’s inquiries via phone, email, or chat and ensure that all their problems have been resolved timely with a satisfactory resolution
Research and identify solutions/answers, provide prompt and accurate feedback to customers
Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc. to assist customer’s inquiries promptly
Collect user feedback, propose initiatives for continuous improvement of the agent support process, and provide valuable insights for product development
Review current FAQs and update them regularly (monthly, quarterly)
Review and produce an updated manual guide
Other tasks assigned by the Head of the Department

1 to 2 years experience in a similar position in startup companies or fast-moving environments.
Fluent in Bahasa Indonesia
Proficient in Vietnamese(Native speaker preferred)
English communication skills are required(B1)
Call center experience(preferred)
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate urgency for contact response time in the face of a variable workflow.
An “A-team” player who can deliver high-quality outcomes both independently or in a team
Tech-savvy, proficient in common computer/technology applications
Experience in using Freshdesk, Salesforce, and CRM systems(preferred)
Graphic design and video production experience(preferred)