International SOS

A. Company Overview
International SOS (www.internationalsos.com) is the world’s leading medical and travel Security Risk Services Company. We care for clients across the globe, from more than 1,000 locations in 90 countries. Our expertise is unique: More than 11,000 employees are led by 1,400 doctors and 200 security specialists. Teams work 24/7 to protect our members. We pioneer a range of preventive programs strengthened by our in-country expertise. We deliver unrivalled emergency assistance during critical illness, accident or civil unrest.

We are passionate about helping clients put Duty of Care into practice. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.

Our global services include medical and risk planning, preventive health programs, in-country expertise and emergency response for travellers, expatriates and their dependents of over 70% of the Fortune 500 companies.

B. Country Medical Services Overview
International SOS Medical Services operate in countries where international standards of medical care are not available or where cultural or language barriers make it difficult to receive appropriate health care. The Medical Service (MS) arm provides site specific medical services to global clients as determined by individual client contracts.

C. Clinical Governance in Medical Services & Role Accountabilities
International SOS is committed to sound & effective Clinical Governance throughout its Medical Services operations globally. This involves the partnership between Clinicians & Management to ensure a sustainable framework and appropriate resources to deliver quality services and ensure patient safety as a part of everyday operations and practices.

Effective and consistent implementation of International SOS Policies, Standards, Procedures and Processes are important requirements of Clinical Governance that ensure client satisfaction, patient safety and effective risk management as well as continuous quality improvement (CQI) of clinical practice. Compliance with these requirements is monitored as part of the International SOS Integrated Management System that includes Clinical Governance Committees and meetings, internal and external audits, Site and Medical Service Centre reporting, clinical incident management and patient outcome monitoring, emergency drills, competency assessment etc.

Each medical officer in Medical Services is responsible for the Clinical Governance of their own practice as well as the teams they manage and supervise. These include: Refer to L3 MS CORP Clinical Governance – Medical Services Platform.

• Maintain professional registration and qualifications in line with the requirements of the role.

• Ensure the Clinical Governance program for the Medsite is fully implemented and compliance with all Medsite procedures is maintained. This includes completion of:
o Clinical Governance Audits
o Medical Equipment Checklists
o Biomedical Equipment Maintenance is current
o Audit Plan of Action is developed
o Emergency drills are scheduled and occur.
o Pharmacy and Cold Chain Checklists
o Monthly Inventory and Stock Reports.
o Combined Checklists
o Site Monthly Reporting

• Provide clinical care and services within own scope of practice ensuring complete and comprehensive records are maintained that ensure continuity of care and case management as well as provide an auditable record of care that is compliant with the CPG’s and Escalation Protocols.

• Actively participate in review of clinical outcomes, case studies, CG performance for the site through attendance (remotely) at meetings and other feedback forums.

• Ensure all required cases and potential issues are escalated in accordance with the Escalation procedure for Medical Services, Escalation protocols for Drs, Nurses and Medics and Incident Reporting Procedure.

A. Overall Purpose Of The Job
To perform the role of International SOS General Practitioner by providing primary and emergency medical care to patients and clients attending the Health Service, through the development of quality focused general practice and evidence-based practice. To provide leadership and support to the medial team working at Health Service and to interact the campus community.

B. Key Responsibilities

Patient Care
• Undertake clinical consultations and provide a high standard of service and care to patients attending the Health Service.
• Develop clinical practice orientated to the campus staff & Students that offers a continuity of care and appropriate follow-up and referral to the HCM Clinic.
• Assist with the implementation of preventative care strategies, including structuring and performing medical screening services.
• Manage the delivery of competent and professional health services according to the International SOS standards.
• Assist with ensuring appropriate patient triage and flow within the clinic.
• Notification of assistance cases and transfers from the Health Service
• Be aware of any clients who require ongoing follow up after admission to the clinic
• Act as a medical escort when required for appropriate medical evacuations.
• Educate medical and non-medical staff in medical matters, where relevant.

Quality Assurance
• Work with the Clinics & Operations Manager to optimize quality assurance and ensure that appropriate medical outcomes are consistently attained with respect to the provision of clinic services.
• Review the monthly Inventory & Quality report for the Health Service
• Monitor Inventory orders
• Review Pharmacy levels and stock control
• Ensure that patient medical files and documentation are maintained to the highest standards and in accordance with International SOS standards for clinic services.
• Assist in the maintenance, selection and control of the medical equipment and supplies available in the clinic, when required.
• Report any maintenance issues
• Work within and promote all International SOS policies, procedures and corporate values.
• Be aware of International SOS OH&S policies, practices and procedures and actively participate in the on-going development and enhancement of these important areas of business.
• Assist in the preparation & presentation of reports

Promotion of International SOS Services
• Work with members of the Senior Management Team on initiatives to enhance the clinic profile and activity.
• Participate actively in appropriate social and professional activities to promote International SOS services.
• Present important health topics to interested campus community groups.
• Assist the local Sales and Marketing Department in explaining International SOS’s medical services to prospective and existing clients.

OH&S
• Maintain relevant knowledge of OH&S issues.
• Act as a role model by demonstrating safe work behaviours.
• Participate in the development and maintenance of a safe and healthy workplace.
• Undertake all mandatory OH&S training as required.
• Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Take reasonable care to ensure own health and safety and the safety of others.
• To report any injury, hazard or illness as soon as possible.