Wacontre

■Position overview
The E-Commerce Executive will be accountable for supporting the operation aspect of company’ e-commerce strategy. You will manage the end to end eCommerce fulfilment, customer experience, merchandising and other operational tasks. You will be a key supporting role in ensuring operational excellence in company Vietnam and formulating strategies and initiatives to ensure online sales growth and profitability.

■Key Responsibilities
Online Store Operations
• Website management on a daily basis across all sites
• Order management to ensure timely deliveries and returns
• Plan and execute eCommerce activities
• Report and analyze eCommerce KPIs (Sales, conversion rate, traffic etc)
• Report issues to relevant internal and external stakeholders for troubleshooting
• Competitor monitoring and suggestions on improvements for an optimum customer experience
• Support Customer Service team in service recovery and providing any necessary information on orders
• Work closely with vendors and retail shops on operational and merchandizing processes
Cross Functional Coordination
• Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes, website product checks and merchandising reporting needs
• Work with Marketing on product descriptions, product images, activities preparation, copywriting changes, marketing communications support alignment and traffic generation etc
• Work with IT team and Developers on IT issues escalation for de-bugging and resolution
• Work with Finance team on providing supporting information for finance reconciliation
• Work with Logistics team on shipment tracking, SLA monitoring and expedite any potential delivery delays
• Explore and identify potential Marketplace channels to onboard

• Minimum 3 years of proven experience with E-Commerce site operations in the areas of content management, front-end store online operations, website reporting and customer service
• Experience in Salesforce Commerce Cloud, marketplaces management, web analytics (preferably Google Analytics) will be an additional advantage
• Proficiency in using Excel (Vlookup, Pivot Table)
• Fluent in English
• Expertise in the sportwear /footwear market.

■Working conditions
Office: Quận 1, HCMC

■Working time
Mon - Fri: 8:00-17:00

- BH theo luật
- Thử việc 85%
- Review lương: 1 lần/năm
- Lương tháng 13
- Phụ cấp tiếng Nhật
- Phụ cấp đi lại (dựa vào số km từ nhà đến công ty)
- Phí gửi xe