Siêu thị Aeon Citimart

Mô tả Công việc

1.Customer Services activities (20%):

- Issue CS management standard of AVN be applied properly by CS staff

- Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.

- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

- Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.

- Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.

- Resolve customers’ complaints and follow up until the case is close

- Assist subordinates in difficult/complicated cases at Cashier counters.'- Monitor all kinds of CS section’s reports.

- Identified & timely report to SM about cashier complain case

- Improve service of all departments.

2.Cashier activities (20%)

- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.

- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in

- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.

- Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.

- Investigate and correct errors made at the cash registers in a timely manner; report errors to Store Manager.

- Assist subordinates in difficult/complicated cases at Cashier counters.

3.Online Sales & management (30%):

- To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work.

- To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.

- Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).

- Follow up and take actions to achive target sale.

4.Manpower Management (10%):

- Plan Monthly Division’s duty roster and manpower schedule.

- Ensure sufficient manpower during business in ad-hoc situations.

- Monitor Group Leader(s), General Staff (s)’ attendance and attire.

- Approve duty roster, shift plan raised by Group Leader(s).

- Be responsible for Group Leader(s) and General Staff’s performance.

- Take part in recruitment & selection activities for Division’s staffing.

- Motivate, training and develop staff in order to encourage their professional development.

- Identify potential staff for succession planning purposes.

- Build and promote team work spirit

5. Other duties (20%):

- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

- Opening & closing store, balancing safe room.

- Be on duty and act as Store Manager’s roles when Store Manager’s not present at work (i.e. is on leave or on business trip).

- Other tasks or responsibilities as assigned by Store Manager.