Sinocare Vietnam L&M

Position Overview
We seek a proactive Customer Service Specialist to serve as the primary liaison for our B2B distributors and End user. You will resolve after-sales inquiries, technical issues, and complaints related to Sinocare's glucose monitoring products (both BGM, CGM) and blood pressure monitoring, ensuring exceptional support for customers and strengthening distributor relationships.
Key Responsibilities
1. Resolve product technical and service Issues:
• Handle after-sales inquiries (email/phone/chat/F2F) about product functionality, complaints, returns, and technical troubleshooting for glucose meters/strips, CGM, Blood pressure monitor
• Provide timely, accurate solutions and guidance.
2. Internal Coordination:
• Escalate complex issues to Technical Support, Quality, or Logistics teams and track resolutions.
3. Relationship Management:
• Proactively communicate resolution progress to distributors and endusers.
• Gather feedback to improve products/services.
4. Documentation & Compliance:
• Log all interactions and resolutions in CRM systems.
• Adhere to medical device regulations and company policies.Working time: 8:30 AM - 5:30 PM, From Monday to Saturday Morning
1. 1-3 years in customer service; medical device/IVD industry experience a plus.
2. College degree or higher
3. Excellent communication (verbal/written) and problem-solving.
4. Ability to explain technical details clearly (e.g., glucose meter operation).
5. Patience, empathy, and a service-oriented mindset.
6. Comfortable in a fast-paced environment.
7. Technical: Proficiency in MS Office; CRM experience (e.g., Salesforce) preferred.
8. Language: English can be used as a working language.Thưởng
13th-month salary
Chăm sóc sức khoẻ
Social insurance, annual health check, annual leave based on the Labor law and company regulation
Đào tạo
Learn and improve professional selling skills & other skills by international standards
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