SEM DIAMOND

Mô tả Công việc

1. Sales

• Generating business in leasing industrial properties.

• Recognizing client needs and expectations and responding to these efficiently and professionally.

• Conduct site inspections to assess viability and potential for leasing.

• Continuously source business through networking, organizing marketing and preparing pitch proposals.

• Building a solid track record in international market hitting revenue targets.

• Reporting on International market updates regarding the industry, investor sentiment, and trends, to further promote the long-term strategy.

• Building up and maintaining close relationship with people at potential investors, before and during their business operations in Vietnam.

• Define sales development and action plan every quarter within the given budget.

• Setting individual sales targets with the sales team.

• Tracking sales goals and reporting results as necessary.

• Overseeing the activities and performance of the sales team.

• The ongoing training of salespeople.

• Developing sales team through motivation, counseling, and product knowledge education.

2. Customer Service

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Receive the inquiries, requests, complaints from customers by phone, online chat, email, or in-person; accurately and timely respond to them.

• Coordinate with and follow up with the relevant departments to answer customers' inquiries as well as resolve the customers' requests, complaints.

• Execute the Customer satisfaction survey by phone, online chat, email, or in-person when appropriate and the periodically survey in writing in order to get customers’ experience on BW products and service.

• Leading or supervising a team of customer service staffs.

• Build up the relationship with authorities to solve the tenants’ issues.

• Organize annual activities/ events for Tenants.

• Working closely with construction and marketing department.

Yêu Cầu Công Việc

• Bachelor’s degree in business or related fields.

• High level written and spoken English and Mandarin.

• 4 – 5 years working in real estate industry.

• Prefer having experience in leasing industrial property.

• Experience in industrial / hi-tech business park / warehouses / factories is a strong advantage.

• Demonstrated experience in effective negotiation skills.

• Excellent client relationship management skills.

• A strong work ethic, and willingness to work hard and cohesively in a team.

• Proficient in Microsoft Office – Word, Excel, Outlook, and PowerPoint.

• Enthusiasm and commitment to complete transactions and provide high levels of service to clients.