Sung Shin A

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Team
Our Safety Labeling Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.

What will I be doing?
1. Perform daily audit on internal system;
2. Provide analysis of errors and feedback to respective team;
3. Work with training team to align policy understanding of QA and labelers;
4. Provide support on Policy/Quality related questions on ad-hoc basis;
5. Responsible in guiding new joiners in order to achieve ramp up target;
6. Work closely with Safety Specialist in order to provide feedback on quality;
7. Identify potential errors in policy and correct them in time;
8. Conduct quality meeting with the team to analyze errors;
9. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

What should I bring with me?
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
2. Minimum 1 year working experience as Quality Assurance Analyst;
3. Possesses good interpersonal skills; Good English is a must.
4. Strong attention to details and ability to work independently;
5. Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.