Sung Shin A

• Process Definition and Improvement:
o Develop, implement, and maintain software engineering processes aligned with organizational goals and industry standards (e.g., CMMI, ISO 9001, ISO 20000, ISO 27001).
o Identify gaps in current processes and propose improvements to enhan ceefficiency and quality.
o Review and validate back-office processes to ensure compliance with organizational standards. • Compliance and Auditing - BO:
o Conduct periodic audits of back-office functions to ensure adherence to internal policies and regulatory requirements.
o Identify and report any non-compliance issues and recommend corrective actions.
• Metrics monitoring: Define, collect, and analyze process metrics to assess performance and identify improvement opportunities.
• Documentation and Reporting:
Develop and maintain process documentation, including SOPs, workflows, and quality reports.
Prepare and present audit findings and quality improvement plans to management.
• Training and Support: Provide training and workshops for teams on quality processes, standards, and tools.
• Collaboration with Teams: Coordinate with cross-functional teams to address process- related challenges and implement best practices.
Galaxy Technology Services is pioneering the Silicon Valley of Vietnam and Southeast Asia.
Our mission is to solve business and technical problems. We transform clients' business concepts through the stages of prototype, minimum viable product (MVP), and production. Our mastery of global software development processes and business-oriented focus allows our clients to achieve their business objectives.
• Risk Management:
Identify potential risks in back-office operations and propose mitigation strategies. Collaborate with relevant teams to implement preventive measures.