Việc làm Công ty Tin học Ngôi Sao Lớn (Star Computer)

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Công ty TNHH TM DV CN TIN HỌC NGÔI SAO
Global eCommerce - Search Operation Specialist (Vietnam)
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: 20/09/2024
Hạn nộp hồ sơ: 12/12/2024
Hình thức: FULL_TIME
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operating the whole process to promote GMV. This team focuses on building and strengthening user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, accelerating the e-commerce business to grow.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?
- Completion of daily, weekly and quarterly assessments of search quality in accordance with evaluation standard documents.
- Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies
- Judging user search needs through queries and tools, and sorting out the classification of requirements.
- Ability to evaluate cases and tasks while using a wide range of policies in different sub-projects.
- Inspect search types and rate the quality of the results
- Provide ideal search results and feedback suggestions for policy improvement.
- Search strategy optimization and product function planning with the ability to provide ideas for Search optimization.
- Review appeals and participate in all calibration sessions
- Ability to build a strong line of communication with your TL, QA and POC.
- Willing to work on sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Accept additional temporary and related responsibilities which are not necessarily listed above

Qualifications

What should I bring with me?
Minimum Qualifications:
- Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps like Amazon, Temu or other local apps.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Excellent identifying problems, problem-solving skills, and learning abilities
- Fluent in Vietnamese, English could be a working language

Preferred Qualifications:
- Bachelor's degree or above
- Overseas working/training is a plus knowledge
- Familiar with common office software, search evaluation experience is preferred
-Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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Công ty TNHH TM DV CN TIN HỌC NGÔI SAO
Công ty Tin học Ngôi Sao Lớn (Star Computer) Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
28-30 Trần Triệu Luật, Phường 6, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam

Công ty TNHH Tin Học Ngôi Sao Lớn (Star Computer) được thành lập vào năm 2013, là Công ty chuyên kinh doanh, phân phối Sỉ & Lẻ ngành hàng Máy vi tính, dịch vụ công nghệ thông tin, cung cấp dịch vụ tư vấn giải pháp công nghệ tối ưu và các dịch vụ khác liên quan đến máy vi tính trên toàn quốc. Đa dạng các mặt hàng và phong phú về mẫu mã trong lĩnh vực Công nghệ thông tin từ các hãng nổi tiếng trên thế giới, luôn bắt kịp xu hướng và đáp ứng kịp thời nhu cầu của khách hàng với chất lượng và giá cả

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