ESTEE LAUDER (VIETNAM) LLC. ★ 3.0

PRIMARY FUNCTIONS

Working with brands, counter managers and BA, this position oversees and ensures alignment of all areas of Sales and Retail Operations to ELC policies, procedures, and business objectives.

ROLES AND RESPONSIBILITIES

Manages Operational Effectiveness
• Reviews proper staffing, roster of counters, and profile to maintain the agreed level of productivity while sustaining the team stability and morale.
• Ensures that stores follow brand guidelines on staff grooming, visual merchandising and store operations.
• Oversees correct Inventory Management and forecasting to ensure a healthy level of stock and collaterals at the stores
• Assists in the Store Opening Activities in the areas of store design and implementation network and review.

Improves Business Processes
• Implements sales operations’ processes and procedures and ensures that all staff follows accordingly.
• Protects integrity of ROS Data and ensures that the system is fully functioning and issues/defects are resolved with timeline.
• Reviews sales statistics with Brands through the use of available reports (e.g. ROS, BI, etc) for developing action plans

Leads and Develops People
• Ensures discipline in the field force with regards to their roles and responsibilities
• Assists in developing skills of Sales Force especially key leaders such as Field Sales Executives, Counter Managers, and Senior BAs.
• Identifies gaps in staff’s skills and performance in order to work with brands on solutions to address the problems.

Education:
• Take part in regional commercial education project to implement to sales team.
• Train and retrain the P&P, applications that apply in retail op to the team.
• Work with brand trainers to ensure sales objectives and exceptional customer service are integrated in training plan and well executed.