Fidelia Marketing

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

What is your mission?

As a Sales Specialist in Digital Marketing, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats.

• Engage with customers through telephone-based sales techniques to respond to their support inquiries aligning with established training, standards, and policies
• Provide expert diagnosis, resolution, and issue tracking for end users based on guidelines, documentation, and scripts
• Act as a trusted consultant to guide customers in onboarding, developing, and optimizing advertising campaigns through telephone-based marketing
• Identify and understand customer needs and objectives through consultative sales interactions
• Take responsibility for driving increased ad spend, upselling, and ensuring the sustainability of customer accounts
• Manage a high volume of potential clients to meet sales targets and objectives

Who are we looking for?

• Possess at least Bachelor's Degree in any field; for Diplomas' you should have at least 5 years of full-time experience
• At least 02 years of full-time experience in sales and/or Digital Marketing
• Is analytical and has a logical mindset
• Has strong communicative skills and a flair for selling creative market solutions
• Works in an organized and structured manner
• Has a creative mindset and a good understanding of customer needs
• Speaks native Vietnamese, good at English

WHY YOU WILL LOVE WORKING HERE

• Relocation package support: Work Permit, Flight Ticket, 30 days Hotel Accommodation
• Career mobility in various roles, industries, countries
• A positive culture for you to #BeHappier at work
• Engagement & Recognition Programs
• Strong Learning & Development plans for your growth and career acceleration
• Premium Workspaces, an easy to-locate area with direct access to public transport
• Be coached and mentored by experts in your field

We are value-driven by technology and continuously innovating our customer-facing brand solutions, serving some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.