German Software Inteliigence LLC

As a Regional Sales Manager, your role is to ensure that our clients derive maximum value from our products and services, leading to long- term customer satisfaction and retention. You will be the primary point of contact for clients, understanding their needs, addressing their concerns, and guiding them to achieve their desired outcomes. By building strong relationships and providing exceptional support, you will contribute to the overall success of both our clients and our company.
RESPONSIBILITIES:
- Client Onboarding and Relationship Building:

Build strong relationships with key client stakeholders to grasp objectives and challenges.
Guide new clients through onboarding, ensuring smooth transitions to our products/services.
Develop tailored implementation plans with internal teams to align with client goals.
Proactively engage clients for ongoing engagement, identifying upsell opportunities and gathering feedback.

- Client Success Planning and Issue Resolution:

Define success metrics with clients, aligning our offerings to achieve their goals.
Create clear success plans outlining the path to client objectives.
Address client inquiries, concerns, and issues promptly and effectively.
Collaborate internally to resolve technical, operational, or service- related matters.

- Product Expertise and Renewals/Upsells:

Work with the sales team to renew contracts and expand engagement.
Gain a deep understanding of our products to provide expert guidance.
Monitor client usage, spotting upsell chances for additional services.
Stay updated on product developments to inform clients about new features.

- Client Advocacy and Performance Reporting:

Prepare reports and presentations showcasing client success and growth.
Share client insights with product, marketing, and relevant teams for improvements.
Advocate for client needs and preferences within the company.
Provide regular client updates on usage, performance metrics, and solution value.

REQUIREMENTS:

Empathetic approach with a genuine desire to help clients succeed.
Goal- oriented with a track record of achieving customer retention targets.
Experience with professional CRM systems (e.g. Salesforce) is a plus
Previous experience in the AEC industry is a plus
Technical Acumen: Proficiency in understanding and explaining the technical aspects of the software, such as integrations, functionalities, and customization options, to ensure clients have a comprehensive understanding of its capabilities.
Strong problem- solving and conflict- resolution abilities.
Excellent communication and interpersonal skills.
Analytical mindset for understanding client data and identifying trends.
Good communication skills in Vietnamese and English
Bachelor&039;s degree in Business, Marketing, or a related field (Master&039;s/MBA is a plus).

BENEFITS:

Annual leave 14- 18 full- paid days (14 leave days in first year and 18 annual leave days after 5 years)
Work in a young, dynamic, and friendly environment together with supportive individuals
External trainings for leadership, language, software training
On- the- job training and coaching
Enjoy additional medical care (accident, healthcare insurance, life insurance)
Enjoy fully covered team building trips with company.
Enjoy fruits and snacks in the company (e.g., fruit day)
Competitive salary and additional quarterly KPI bonus
Complementary birthday leave
Take part in company events (football, badminton, swimming, music class etc.)
Review annual salary increase 2 times/year.
Special awards for outstanding performance (employee of quarter, employee of year etc.)
Compulsory insurance: Social – Health- Unemployment insurance as per Labor Law
Develop your knowledge and skills in the international working environment for your future career path.
Receive long service awards after 3- 5 years with up to 25 Mio VND
Enjoy additional union benefits (birthday bonus, holiday bonus, wedding bonus, childbirth bonus)

Làm việc từ xa

Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.

Bảo hiểm y tế

To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.

Hoạt động team-building

Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.

Cơ hội phát triển nghề nghiệp

Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.