Hyatt Regency West Hanoi ★ 4.3

• Ensures that all associates deliver the brand promise and always provide exceptional guest service.
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
• Thorough understanding of the iScala / Birch Street system (Materials Procurement System).
• Responsible for the accurate, timely receipt and strict accountability of all goods and services received by the hotel.
• Ensures the timely clearance of all freight from forwarders, customs clearance of inbound freight, and other activities required to ensure prompt delivery of imported materials to the hotel.
• Ensures proper documentation of all receiving activities, including local and imported materials.
• Responsible for the timely and accurate processing of all receipts into the Hotel' computer system, including the daily reporting of all receiving activities to the Materials Manager and the Accounting Department.
• Ensures prompt processing all vendor credit requests and vendor credit memos, as well as the prompt return of rejected products to vendors.
• Ensures the security and maintenance of a clean and organized receiving area, including the receiving office, receiving dock, and adjoining areas.
• Assists in monthly inventory counts and reconciliation.
• Ensures all items received from the suppliers or contractors meet the Hotel requirements and specifications.
• Ensures the quantities of all items received are accurate to the purchase order.
• Ensures NO expired items or goods have been received from suppliers/ vendors.
• Strictly adheres to all policies regarding the receiving/ issuing of items/ goods in the Hotel.
• Ensures a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development.
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Yêu cầu năng lực và trình độ chuyên môn:
• University degree or college diploma in Commerce, or Business Management or Administration.
• University degree or College diploma equivalent Charter Institute of Procurement Supply (CIPS).
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• University degree or college diploma in Commerce, or Business Management or Administration.
• University degree or College diploma equivalent Charter Institute of Procurement Supply (CIPS).
• Purchasing or Procurement job related exposure.
• Able to adopt new technology and equipment to improve productivity.
• Knowledgeable in using internet and email applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledgeable in the use of Excel, Word, Outlook.
• Knowledgeable of the general accepted accounting principles.
• Knowledgeable of provincial legislation on Employment Standards, Occupational Health and Safety, and Human Rights.

• Proficient in iScala / Birch Street or similar procurement systems.
• Strong skills in Microsoft Excel, Word, Outlook.
• Good knowledge of accounting principles and inventory documentation.
• High attention to detail, accuracy, and accountability.
• Physically fit to handle receiving tasks such as lifting, moving goods, and working in a warehouse or loading dock environment.

Please submit your application via Hoteljob or via email to CXRRN.recruit[at sign]hyatt.com

Only suitable candidates will be contacted for an interview