Hyatt Regency West Hanoi 4.3 ★

Perform other tasks as requested by Line Manager.
Follow up, record, read, process information within authority and keep the FO Logbook up to date daily.
Receive all complaints / requests from tenants and forward to relevant departments or report directly to Line Manager. Keep tracking of the cases until it is resolved.
Check and register any tenant’s visitors, ensuring that the necessary details are obtained, i.e., passport, ID card, etc.
Carry out check- in and check – out process.
Answer the telephone promptly and clearly in a courteous and friendly manner.
Update occupancy & unit status details on the computer system, giving copies to authorized parties.
Receive tenant’s payment and issue a proper receipt
Prepare any key cards for the next day’s tenant arrivals

Able to work in shifts: Shift 1: 6am- 2pm, Shift 2: 2pm- 10pm, or Shift 3: 10pm- 6am
Graduated from college/university in related field
Proficient in English, fluent communication skills
Have more than 6 months experience in similar role is an advantage

Uniform, free parking
Annual health check, additional health insurance
Clear growth and promoted opportunities
Compulsory SHUI upon full gross salary
Outing trip
13th- month salary, review 6- month KPI bonus (on business results)
Gifts on special holidays & occasions: birthday, New year, Mid- Autumn...

Cập nhật gần nhất lúc: 2024-12-08 00:40:02