Mô tả công việc
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received/sent
• Cashes hotel guest’s personal and travellers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s safety box use at all times
• Knowledgeable of all special promotion and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
• Performs audit balances and prepares all works for audit in an orderly fashion
• When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
• Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand
• Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s
Quyền lợi được hưởng
Social Insurance as law
Bao Viet Health insurance for personal and family
24/7 Accident Insurance
Rest & Relaxation Allowance
Relocation assistance
Repatriation allowance
Home Leave allowance
Housing, uniform, meal, and transportation are provided by the resort
Gym room
Yêu cầu công việc
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
2. Service years in the field:
1-year experience in guest/customer service, or an equivalent combination of education and experience.
3. Knowledge and skills:
Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.
Able to read and write English
Proficient in the use of Microsoft Office and Guest Services related System
4. Language: English and Vietnamese
Yêu cầu hồ sơ
- Resume
- Certificates related to applied position
- Phone: 091 906 5846 - 091 909 6325 (Human Resources)
Du thuyền Indochine (6 sao) – Không có cách nào tốt hơn để khám phá Vịnh Hạ Long hay Vịnh Lan Hạ bằng việc dành 1 hoặc 2 đêm trên tàu du lịch, một hành trình đầy khát vọng của bất kỳ du khách nào trên thế giới.
Indochine Cruises – một trong những đơn vị cung cấp dịch vụ du lịch nghỉ dưỡng cao cấp tại Vịnh Hạ Long – Vịnh Lan Hạ vừa ra mắt hành trình mới cho cả 3 thương hiệu du thuyền. Nghỉ qua đêm riêng biệt là Du thuyền Indochine (vịnh Lan Hạ) và Du thuyền Indochine Premium (Vịnh Hạ Long)
Ngoài thế mạnh về không gian và sự riêng tư, trong hơn hai thập kỷ qua, các con tàu của Indochine Sails còn đưa kỳ nghỉ của khách hàng lên một tầm cao mới, mang đến những kỳ nghỉ thú vị, kết nối trọn vẹn trên mặt nước.
Những chuyến du ngoạn đẳng cấp, phục vụ tận tình, hiếu khách.