Lady Hill Sapa Resort

POSITION: Customer Service Intern (Night Shift)

WHO WE ARE:

Innovature BPO provides business and technology outsourcing services to clients in North America and Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude, and foster a collaborative and mutually supportive environment.

For more information about us, please access https://innovatureinc.com

WHAT YOU WILL BE DOING:

• Support to answer incoming phone calls promptly and professionally during scheduled hours.
• Support to assist clients with inquiries, policy information, claims processing, and other insurance-related matters.
• Support to provide support and guidance to clients through effective communication channels, including phone, email, and company text messaging.
• Maintain accurate and detailed records of client interactions, transactions, and inquiries in the company database.
• Other tasks requested by the manager.

WHAT WE ARE LOOKING FOR:

• University student or recent graduate.
• Fluent in both English and Vietnamese, with excellent verbal and written communication skills in both languages.
• A careful and patient person has a service mindset.
• Can work with systems, know how to search and filter data.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• Attractive internship allowance
• An English-speaking environment
• Opportunity to promote to full-time

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC

WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone: 11PM – 8AM (Mon – Fri).

We welcome talents to apply via [email protected]

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.