Lianlian Global Vietnam

Mô tả Công việc

Are you the type of individual who thrives on meaningful interpersonal connections, especially in the realm of business relationships? Are you obsessed with building community and passionate about facilitating positive growth while fostering deep connections with people?

Then we’re looking for YOU!

About LianLian:

LianLian Global Vietnam is a prominent Cross-border Payment Service Provider (PSP) that empowers over 1.5 million E-sellers worldwide to thrive in the global marketplace. Since our inception in September 2021, we have been dedicated to supporting Vietnamese E-sellers in capitalizing on international opportunities. We achieve this by offering innovative multi-currency solutions that enable them to receive foreign currencies from global marketplaces and convert them to the domestic currency at the most favorable rates.

Position Overview:

LianLian Global Vietnam is seeking a highly motivated and talented Community Manager to join our team. As a Community Manager, you will play a pivotal role in fostering an engaged and informed community of E-sellers and partners. Your primary responsibility will be to create, manage, and grow an active online community that serves as a hub for information sharing, support, and collaboration. This role is instrumental in building brand loyalty, promoting user engagement, and driving growth in the Vietnamese market.

Key Responsibilities:

• Community Building: Develop and execute strategies to create, grow, and maintain an active and engaged community of E-sellers and partners on various online platforms, including social media, forums, and our official website.
• Content Creation: Generate relevant and engaging content, such as blog posts, articles, videos, and infographics, to share with the community. Collaborate with the marketing team to ensure content aligns with the company's messaging and values.
• Moderation and Engagement: Act as the primary moderator for community interactions, fostering a positive and respectful environment. Respond to comments, questions, and concerns promptly and professionally. Encourage dialogue and interaction among community members.
• Community Advocacy: Identify and empower community advocates, recognizing and rewarding their contributions. Encourage users to become brand ambassadors and advocates of our services.
• Feedback Gathering: Collect and summarize feedback and suggestions from the community to improve our services, identify areas for innovation, and share insights with relevant teams within the company.
• Events and Initiatives: Plan and execute community events, webinars, AMAs (Ask Me Anything sessions), and other initiatives to foster interaction and knowledge sharing among community members.
• Analytics and Reporting: Monitor community engagement and growth, track key performance indicators (KPIs), and provide regular reports on community health and user sentiment to senior management.