Lr-Tek

JOB DESCRIPTION

We are looking for Sales support. The primary objective will be to contribute to the achievement of sales targets, enhance customer satisfaction, and drive overall sales success.

PRIMARY DUTIES
1. PROSPECTING / SEARCH FOR CLIENT CONTACT:
• Search to identify potential clients, contact details, managers' names, sort everything by region, city, secateur, to facilitate visits to the field.
• Help approaching new clients in a personalized way (targeted parts circled on website, LinkedIn, prepare PPT)
• Look for competitors of our best clients, from similar industries, and find contact information (no contact with client required)
• Personalized distribution of flyers / newsletters / invitations to specific clients (picture, no text required)

2. RFQs / QUOTES --- FOLLOW-UP
• Challenge and follow Engineering (in MTL and in VN, easier) so that quotes are done on time.
• Prepare the PDF Quote, ready to be sent to client.
• Follow-up on quotes, 1 week after they were sent, to try to get PO.
• If PO not obtained, understand why, keep statistics, see if price can be revised, record so we do not make the same mistake again.

3. ORDERS / PO's --- FOLLOW-UP
• Follow-up orders from clients and launch of orders + production. Have a global view of the calendar to make sure we meet client's expected ETA.
• Launch project once PO is received, check for next steps, make sure everyone concerned is aware.
• Coordinate with the Service Desk in Montreal to get the latest information and make sure orders are processed properly.

4. SAMPLES --- FOLLOW-UP
• Follow-up manufacturing of samples: ETA, are they good, are they late, approval in China, Quality inspection, pictures, reports, …
• Coordinate checks with Technical Project Manager and anticipate any problems coming with samples.
• Check where samples are (coming to Montreal), and make sure colleagues in Montreal follow-up and do not forget about the samples.
• Once sample approved, launch internal process with Service Desk to launch batch production (ETA still good, air-shipping necessary?)

5. PRODUCTION OF BATCH / REPEAT --- FOLLOW-UP
• Follow-up to make sure batch is launched in time to meet ETA / air-shipping necessary? / First-of-Batch.
• Repeat: check min-max levels to anticipate when stocks are running down and re-launch production
• Non-consumption stocked in Montreal: Monitor and anticipate impact on Production so that Dominic can also challenge clients.

6. ORGANISATION / ASSISTANCE / KPI / PERSONAL
• Meeting on Teams to prepare in the week to come.
• Make sure visits are planned in agenda 2 X per year in advance.
• Follow-up of the INVENTORY REPORTS of clients, identify red flags, notice Sales Reps so he can communicate proactively with clients.
• Filing / Archives: Make sure Director's work documents are well-recorded in client's file: NDA / QUOTE / DRAWINGS / KPIs / PO's / …
• Reporting / Follow performance of KPIs on Monthly basis / Follow and record Turnover generated / Follow Commissions / Turnover per city / region / Statistics.
• Make sure CRM is updated, Business Partners are created, under Dominic's name, complete, etc.