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Job Number 24144008
Job Category Sales & Marketing
Location JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh city, Viet Nam, Viet Nam VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.
CANDIDATE PROFILE
Education And Experience
Required:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
- 4 year college degree.
Managing Sales Activities
- Manages the catering sales efforts for the hotel including local and group/convention business.
- Solicits/books local catering business and develops group business.
- Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
- Develops menus that drive sales.
- Assists with selling, implementation and follow-through of catering promotions.
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
- Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.
- Performs other duties, as assigned, to meet business needs.
- Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.
- Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.
- Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
- Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
- Creates effective structures, processes, jobs and performance management systems are in place.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
- Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
- Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
- Supports tools and training resources to educate sales associates on winning catering solutions.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
- Identifies, trains and mentors catering sales associates.
- Transfers functional knowledge and develop catering sales skills of other discipline managers.
- Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
- Provides day to day leadership to a team of on-property catering sales associates.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Khách sạn JW Marriott Hà Nội có 450 phòng, diện tích 75.000 mét vuông (800.000 feet vuông) là một 'tòa nhà chọc trời ngược' được thiết kế bởi công ty kiến trúc nổi tiếng Carlos Zapata Studio. Cấu trúc ấn tượng này được lấy cảm hứng từ bờ biển hùng vĩ của đất nước và gợi lên những đặc điểm của một con rồng - một cách diễn giải hiện đại về biểu tượng từ quá khứ của Việt Nam. Với hơn 3.600 mét vuông (38.750 feet vuông) không gian họp linh hoạt được xây dựng cho các sự kiện lớn của công ty và hiệp hội, Khách sạn JW Marriott Hà Nội có vị trí thuận lợi để phục vụ cho thị trường MICE (Hội nghị, Khen thưởng, Hội nghị và Triển lãm) đang phát triển mạnh mẽ tại Việt Nam. Khách sạn có tổng cộng 17 phòng họp bao gồm hai Phòng khiêu vũ rộng 1.000 mét vuông (10.763 feet vuông) và 480 mét vuông (5.166 feet vuông) với tiền sảnh công cộng rộng rãi. JW Marriott Hà Nội sẽ gây ấn tượng với nhiều trải nghiệm ẩm thực và cuộc sống về đêm. Tổng cộng có sáu nhà hàng và quầy bar sẽ phục vụ du khách đam mê ẩm thực, rượu vang và cocktail thủ công hảo hạng. Tọa lạc tại khu thương mại trung tâm mới của Hà Nội và liền kề Trung tâm Hội nghị Quốc gia, Khách sạn JW Marriott Hà Nội đang trên đà trở thành một đơn vị chủ chốt về giải trí và kinh doanh trong ngành khách sạn đang phát triển và năng động của thành phố. Giải thưởng và danh hiệu của Khách sạn JW Marriott Hà Nội: Khách sạn sang trọng hàng đầu & Khách sạn hàng đầu Châu Á do TripAdvisor bình chọn – Travellers' Choice 2015 Khách sạn sang trọng hàng đầu & Khách sạn hàng đầu Việt Nam do TripAdvisor bình chọn – Travellers' Choice 2015 Giải thưởng Xuất sắc cho Đánh giá của khách Booking.com năm 2014 do Booking.com bình chọn Khách sạn tốt nhất Việt Nam do International Hotel Awards bình chọn Khách sạn hội nghị tốt nhất Việt Nam do International Hotel Awards bình chọn Khách sạn mới có thiết kế và xây dựng tốt nhất Việt Nam do International Property Awards bình chọn – Châu Á Thái Bình Dương năm 2014 Khách sạn của năm 2014 do Robb Report Việt Nam bình chọn – Giải thưởng Best of the Best Khách sạn MICE mới tốt nhất Việt Nam do The Guide Magazine bình chọn – Giải thưởng The Guide năm 2014
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