SEASIDE BOUTIQUE RESORT QUY NHƠN

Manage the front desk team, including scheduling, training, and performance management

Monitor front desk activities and provide coaching/feedback to staff

Handle escalated guest inquiries, complaints, and special requests

Oversee the check-in/check-out process, room assignments, and guest account management

Analyze front desk metrics and reports to identify opportunities for improvement

Collaborate with other departments (housekeeping, sales, etc.) to coordinate guest services

Assist with the development and implementation of front office policies and procedures

Ensure compliance with hotel brand standards and legal/regulatory requirements

Provide exceptional customer service and act as a brand ambassador

Perform front desk duties as needed, such as checking guests in/out and handling payments

- Attractive salary and bonus

- Talent incentive regime

- Trained to improve skills

- Enjoy benefits according to state regulations

2-3 years of front desk or guest services experience, with at least 1 year in a supervisory role

Strong leadership, communication, and interpersonal skills

Proficient in hotel property management systems and computer applications

Excellent customer service orientation and problem-solving abilities

Ability to work a flexible schedule, including nights, weekends, and holidays

Thorough understanding of hotel operations, including front office, housekeeping, and sales

Knowledge of hospitality industry standards, best practices, and trends

Ứng tuyển trực tuyến trên Hoteljob.vn