Victoria Sapa Resort & Spa

• Actively manage direct supervisor's calendars, schedule meetings, coordinate travel arrangements and support with external/internal events;
o Schedule meetings and manage an extremely active calendar of appointments for direct supervisor;
o Arrange complex and detailed travel plans, itineraries, and agendas; and compile documents for travel-related meetings;
o Support in organizing in-house and external events;
o Manage information and communication flow in a timely and accurate manner.
• Assist with new business intake;
o Prepare draft English / Vietnamese engagement letters / contracts, new matter letter, quotations, service liquidation, translation of specification / technical document, and other documents for new client / matter intake, etc.
o Handle a full set of internal process to register new client / matter into system.
• Handle confidential information pertaining to clients and internal management with direction;
• Assist in claiming business expenses for direct supervisor through appropriate channels;
o Lodge claims and allocate reimbursement of disbursements on a daily basis;
o Record and submit payment documents to accounting team.
• Assist direct supervisor with internal systems and processes, including Time Record, Billing & Collection inquiries;
o Enter / close IntApp Time on a daily basis and close monthly time entries before deadlines;
o Coordinate with billing team regarding client bills, from draft bills to final bills;
o Coordinate with collection team where required regarding clients' requests.
• Act as the contact point for direct supervisor for both internal as well as external stakeholders;
• Assist in promoting our service to clients and potential clients, e.g. coordinate with marketing staff and assist in organization conferences and seminars, arranging client visits and send out promotional materials;
• Assist with preparing and translating other internal reports;
• Organize and maintain the office filing/logistic system;
o Organize and store paperwork, documents and computer-based information;
o Receive, distribute and arrange in-out letters, faxes, mails, packages, documents for direct supervisor;
o Photocopy, scan and print documents.
• Any other duties as may reasonably be assigned on a daily basis.