Victoria Sapa Resort & Spa

• Ensure the restaurant/Casino bar runs according to established operating procedures.

• Oversee the cost effective and efficient operation of the F&B Outlet.

• Work closely with outlet manager to meet revenue objectives.

• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware.

• Maintain inventory control and order equipment and supplies within budget.

• Deliver high quality products and services to every guest.

• Address guests’ requests and handle complaints promptly and to their satisfaction.

• Conduct departmental training; test and correct any deviations from service procedures swiftly through on the job training.

• Schedule rosters and match manpower to business demands.

• Delegate duties and tasks fairly and equitably among the staff.

• Assist with staff hiring, coaching, motivating, counseling and evaluating.

• Conduct daily briefings and disseminate work related information to staff.

• Monitor staff’s attire & grooming according to company standards.

• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.

• Achieve highest standard through strict adherence to the hygiene and sanitation rules, responsible to the cleanliness of own outlet’s front of house and back of house working areas.

• Perform any other duties as assigned.

• Professional and multicultural working environment
  
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

• Minimum of 2 to 3 year with F&B experience in a sizable and international hotel/casino.
• Minimum of 2 years of supervisory experience.
• Ability to communicate in Cantonese & English to deal with guests and internal staff from international countries, knowledge of Mandarin, Japanese or Korean is an advantage.
• Knowledge of POS Software, Microsoft.
• Good leadership, management and supervisory abilities.
• Customer service oriented, good communication and interpersonal skills, good salesmanship.
• Well-groomed, excellent hygiene, confident, friendly and polite.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.
• Able to work on shifts and be flexible regarding work schedules according to business demands.
• Must be able to sit or stand for long periods of time while performing duties.
• Must be able to multi-task.