Claytons

KEY RESPONSIBILITIES
Daily Operations Support:
Monitor and maintain company systems and applications to ensure stable operation.
Troubleshoot and resolve technical issues that arise during operations.
Ensure operational processes comply with company policies and regulations.
Incident and Request Management:
Receive, categorize, and handle support requests from internal users.
Manage and track the incident resolution process from detection to resolution.
Collaborate with relevant departments to quickly address issues.
Process Improvement:
Propose and implement process improvements to enhance efficiency and minimize risks.
Participate in the company's continuous improvement projects.
Reporting and Documentation:
Prepare periodic reports on the status of systems and applications.
Update and maintain user guides and operational documentation.
User Training and Support:
Guide and train internal users on how to use company systems and applications.
Assist users in resolving system and application-related issues.Graduated from University/College, preferably in IT or technical areas...
4 years of experience in application developer, DevOps, Java Developer, IT administrator preferably in banking or financial businesses;
Strong understand programming languages & frameworks which are belong to technologies: Java, Web API, .Net Entity Framework is a plus;
Strong understand object oriented programming (OOP);
Strong troubleshooting issue skill in complex IT environment;
Experienced in AWS cloud is a plus;
Strong management, presentation and negotiation skills;
Strong analysis & problem resolving skills;Company's Benefits
Financial support:
Probation with full salary
Lunch allowance
Wedding support
Family funeral support
13th month salary + KPIs bonus
Performance rewards and awards
Healthcare Insurance