ECRM

Position Overview:

We are seeking a dynamic and experienced part-time onsite IT Support Manager to join our team in Hanoi. The ideal candidate will have a strong background in IT support within the BPO industry. As the onsite IT Support Manager, you will be responsible for overseeing the IT infrastructure at our Hanoi site and ensuring seamless operation of hardware and software systems.

Responsibilities:

• Manage and maintain the IT infrastructure at our Manila sites, including hardware, software, and network systems.
• Provide technical support and troubleshooting assistance to resolve hardware and software issues promptly.
• Implement and enforce IT policies and procedures to ensure compliance and security standards are met.
• Collaborate with internal teams and external vendors to identify and implement technology solutions that improve efficiency and productivity.
• Conduct regular assessments of IT systems to identify areas for improvement and optimization.
• Train and mentor junior IT support staff to enhance their technical skills and knowledge.
• Stay up-to-date with emerging technologies and industry trends to recommend innovative solutions.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years of experience in IT support roles, preferably in the BPO industry.
• Proven experience managing IT infrastructure and providing technical support in a fast-paced environment.
• Strong knowledge of hardware, software, and network systems, with proficiency in troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Detail-oriented with strong organizational and problem-solving abilities.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are preferred.
• Experience working with BPO companies is highly desirable.

We offer a competitive salary and benefits package, along with opportunities for professional growth and advancement. If you are a motivated IT professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.