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About SmartOSC: Established in 2006, SmartOSC is a premium, full-service e-commerce agency. We offer simple yet effective solutions, from consulting, website development, UX/UI design to managed services. With a variety of large customers in North America, Asia, ANZ and Europe, SmartOSC’s technical and business expertise is built around selected platforms including Adobe Commerce (Magento), Sitecore, BigCommerce, Shopify Plus, Kentico, Optimizely and Salesforce Commerce Cloud.

Over the years, SmartOSC has attracted both tech and non-tech specialists, increasing the number of employees to over 1,000 across Vietnam, Singapore, Japan, USA, Australia, UK, Thailand, Korea and Indonesia. With a “people-centric” strategy, we always strive to enable employees to grow sustainably and pursue their passion with a transparent career path.

For further information about SmartOSC, please visit http://www.smartosc.com/

Account Manager

Why do we need you:

           As the demand for Digital Transformation using eCommerce globally is growing so rapidly, SmartOSC is expanding very fast along with the need to build our World-Class Enterprise Sales team in different markets - Australia, Japan, Korea, the US, EU, and SEA.

The mission of the Account Manager is to build long-term relationships with key customers by becoming their trusted advisor, engineering value through the use of the company’s services & solutions, and nurture the connection with the key stakeholders within the customer’s organization.

This role works closely with the Sales Executive (Hunters) as part of a driven, hungry multi-functional team (pod) responsible for the market/region.

Benefits:

❖ Attractive salary package (Base salary + Incentives + Bonuses)

❖ Built high-level, and valuable connections

❖ Travel to pitch enterprise C-level executives & directors (AUS, USA, JP, Korea, EU, and SEA)

❖ Receive Professional AM training through SmartOSC’s Sales Academy

❖ Coach by experienced Senior Account Managers & Sales Managers 

❖ Performance review twice a year

❖ Premium health care

Responsibilities:

❖ Develop a trusted advisor relationship with the customer’s key stakeholders

❖ Recommend valuable services/solutions to meet/exceed the assigned sales targets

❖ Be the primary point of contact to onboard new clients after signing the contract

❖ Communicate clearly the progress to internal and external stakeholders

❖ Participate in RFP, RFI, RFQ, Tenders...

❖ Negotiating all contracts with the clients.

❖ Manage customer data on the CRM system

❖ Prepare weekly and monthly reports.

Requirements:

Essential:

❖ Proven account management or other relevant experience (02+ years) in IT service

❖ Proven ability to communicate, present, and influence effectively at all levels

❖ Proven ability to manage multiple accounts while paying strict attention to detail

❖ Excellent listening, negotiation, time management, and problem-solving skills

❖ Fluent in both spoken and written English (Advanced level)

❖ Hard-working and self-accountable

Desirable (Good to have):

❖ Experience working/living in cross-culture, international environments

❖ Bachelor’s degree or equivalent years of experience in a related position

❖ Background in the IT industry is preferred

How to Apply: Please submit your updated CV in English including your contact email, phone number with the subject “[SmartOSC] Account Manager” to: ThoNQ@smartosc.com.