Công ty Cổ phần Dịch vụ Thương mại Trường Minh

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200 - 500 nhân viên

https://truongminhjsc.com/?f...

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Cập nhật 03/10/2024 09:32

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Công ty Cổ phần Dịch vụ Thương mại Trường Minh

Nhân Viên Bán Hàng
- Hết hạn

6 - 8 triệu

Đăng 30+ ngày trước
Công ty Cổ phần Dịch vụ Thương mại Trường Minh

Nhân Viên Chăm Sóc Khách Hàng Mobifone
- Hết hạn

Hồ Chí Minh

5.5 - 8 triệu

Đăng 30+ ngày trước

Expert, Customer Relationship Management - USME (40000902)

Công ty Cổ phần Dịch vụ Thương mại Trường Minh

2 việc làm

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Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 19/08/2024

Hạn nộp hồ sơ: 27/09/2024

Hình thức: FULL_TIME

Kinh nghiệm: 8 - 9 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Nhân viên chăm sóc khách hàng

Ngành

Banking

Key Accountabilities (1)

KYC:
Collect/research about the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive banking products ... of USME customer segments / assigned focus sub-segments./
Collect / learn about the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive banking products ... of USME customer/ assigned focus sub-segments.
Collecting, analyzing information about customers: operating, methodology, business plans, financial statements, .. to understand the characteristics và business model, customer's key success and risk factors, customer needs by assigned USME segment / sub-segment and consult financial solutions for customers

Products Và Prices

Continuously update product knowledge, features, benefits, selling points and related policies to advise customers about:
Standard Product and Service, package product, business program including deposit, credit, services, trade finance, foreign exchange, derivatives, and other products for USME business customers.
Price policy based on financial plan with customers (ACP) / risk (RORWA) / performance on risk assets (TOI / RWA) / life cycle value of customers (CLV) according to regulations of TCB
Sales và Services:
Establishing relationships with new customers according to the list of assigned customers or self-seeking customers through relationships, forums, conferences…; building and developing relationships with existing customers, managing portfolio (in terms of sales, quality, structure ...); promote sale, cross-selling to increase wallet share and portfolio quality according to TCB's oriented strategic
Sales planning, business opportunity identification and identification (ACP) with target customers.
Financial consulting for customers: consulting in business planning, methods of managing financial statements, managing cash flows, costs and profits; coordinating with product sales departments and related units to build overall, optimal financial solutions on the basis of customer knowledge and industry developments, ensuring customers are best served according to service model regulated by TCB in each period.
Customer care: taking care of customers in the managed book, transferring CVP to customers and implementing quality commitments (TATs / SLAs) to enhance customer experience and satisfaction at TCB

Key Accountabilities (2)

Credit risk management:

4.1. End-to-end credit risk management on the book managed. Directly perform / coordinate with Risk Management Division to appraise customers; control, work with relevant departments to complete procedures for approval, valuation, disbursement, post-loan management in accordance with TCB's regulations..

4.2. Credit Appraisal

Collect records, documents; monitor, update relevant information about the Customers, the Customer's business situation to serve the account management, propose solutions, evaluate, appraisal and take care of the Customer..

4.3. Post-lending Management

Manage post-Lending of the book in accordance with regulations issued by CIBG Division and Risk Management.
Propose, coordinate and implement measures in dealing with overdue debts for managed customers.
Prevent risks in business activities in accordance with the Bank's regulation in each period.
Operating:
Absolutely comply with regulations, procedures, instructions ... related
Actively identify and manage operational risks related to the book managed.

Key Accountabilities (3)

Organization và Personnel:
Develop yourself to complete missions and adapt to work-related change.
Closely cooperate with related positions, towards the common targets of the bank.
Effective management:
Strictly manage business performance compared to the assigned target
Manage existing customer book (in terms of sales, quality, structure ...), promote additional sales, cross-sell to increase wallet share and portfolio quality according to TCB's orientation.
- Others:
As assigned by the USME Director.

Success Profile - Qualification and Experiences
University degree prioritizes Economics / Finance / Banking / Business Administration / Accounting / Auditing

Minimum of 8+ years in the field of sales, appraising business customers.

English: Minimum TOEIC 550 or equivalent

Khu vực

Báo cáo

Công ty Cổ phần Dịch vụ Thương mại Trường Minh Xem trang công ty

Quy mô:

200 - 500 nhân viên

Địa điểm:

Số 7 đường B6 Cộng Hòa, Phường 12, Tân Bình

Công ty CPDVTM Trường Minh là công ty hàng đầu tại Việt Nam chuyên cung cấp các giải pháp và dịch vụ Contact Center. Được thành lập từ năm 2007, Trường Minh đã không ngừng lớn mạnh cả về quy mô tổ chức lẫn chất lượng dịch vụ. Hiện nay chúng tôi có hơn 2.000 nhân viên trên 3 miền Bắc, Trung, Nam. Trường Minh có hệ thống call center khắp cả nước.

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