Mô tả công việc
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues, and documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
• Working shifts: Fixed night shifts: 10 PM - 7 AM
Yêu cầu công việc
• Having at least 1 year of working experience in Global customer-facing roles
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service
Quyền lợi được hưởng
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance)
• 20 days of leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided
• Annual Health Checkup
• Activities: Birthday party, Employee engagement activities
- Good Farmer Việt Nam là công ty cung cấp các sản phẩm phân bón, thuốc BVTV và thiết bị vật tư nông nghiệp....đúng đủ, chất lượng 100% cho nông dân an tâm sử dụng.
- Có đội ngũ kỹ sư nông nghiệp nhiều kin nghiệm, hỗ trợ kx thuật tận ruộng, vườn...giúp nông dân có được năng suất, lợi nhuận cao nhất.