MAIN PURPOSE - Support Regional Office as SAP maintenance and support Center. - Provides Application Managed Service (AMS) in APAC region for the various enterprise applications (SAP FICO, CONCUR, POS Interface, etc), troubleshoot and resolve issues & requests within targeted SLA. - This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results. DIMENSION: Geographical area under responsibility: Asia Pacific KEY RESPONSIBILITIES - Act as point of contact to analyse and fix application and system issues in RTR / Record to Report (FICO) area, ensuring SAP services are available and reliable to meet business expectation. - Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable. - Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices - Recommend workarounds/interim solution in accordance with business process guidelines. - Work closely with different teams (e.g.: SAP Basis, security, and external system's vendor) to ensure issues and requests are addressed timely. - Assist business users in gathering requirement and preparation of Change Request application. - Assist in Change Request or SAP implementation Roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test - Participate in deployment to production and post deployment support. - Communicate to business stakeholders/users on new deployments. - Provide training to end users or crash-course to new joiner on ad-hoc basis. - Provide support for internal System Audit, Financial Audit of System authorization queries. - Any other ad-hoc duties assigned.- Bachelor's Degree in I.T, Computers or related field - SAP ECC 6.0/S4 HANA experience. - Well-developed, understanding and working experience on SAP FICO modules such as General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting, Taxation, Consolidation, Special Purpose Ledger, Cost element / Cost center / Profit Center Accounting, Internal orders, Product Cost controlling, Profitability Analysis areas. - Strong knowledge on integration between logistics modules with FI/CO. - Should be fluent with business processes associated with the use of SAP and comfortable with product costing, manufacturing business terms and concepts. - Integration experiences with other legacy or 3rd party systems. - Effectively communicates technical concepts to users and business concept to tech team - Set, manage expectations, handle difficult/sensitive situation tactfully and defuse tension - Possess basic knowledge of SAP authorization troubleshooting. - Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision. - Possess good analytic thinking and problem-solving skills. - Ability to work well on cross functional project teams and foster team commitment to tasks. - Develop relationships with internal and external stakeholders. - Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc- Chế độ bảo hiểm - Du Lịch - Chế độ thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương