Cassia Cottage - Resort

Reporting line: Sales Manager

Duties & responsibilities:
Sales:
• Understand the Resort products and services.
• Look for new markets, plan business development strategies under the direction of Owner and Sales Manager for their market segments. Search and bring new hotel customers and notify feedback to Owner and Sales Manager.
• Assisting Owner and Sales Manager in preparation of the market analysis, sales goals, marketing plan, special programs and other special reports for hotel management.
• Achieving and developing rapport with the local tour operators, airlines and destination management companies through personal association and calling them on a planned and scheduled basis.
• Maintaining a close relationship with the Hotel Association, the Tourism Board.
• Concentrating on travel partner programs and calling on all airlines to stay in touch with the market trends regarding group travel.
• Carry out necessary activities and contribute ideas or develop target customers into loyal customers.
• Collect competitors' latest information on their changes and developments, as well as information on product and service prices.
• Fully participate in the sales meeting and sales briefings, be proactive and solve problems if needed.
• Trace all group and event files relating to tour and travel. Following-up and constant calling enable the Sales Manager to book the business.
• Assisting the Sales Manager in forecasting room capacity in the short and long term as well as proposing timely measures to achieve revenue.
• Ensuring that the grooming is appropriate when contacting or meeting the clients or guests, or whenever appearing in the Resort’s public areas.
• On duty outside scheduled working hours if needed.
• Attend all meetings and meetings with businesses upon request.
• Take on other tasks when required to develop skills and career.
• Protect the image and promote the strengths of the hotel in the market at all times.

Administration:
• Ensuring that the sales system contains guest profiles, company profiles and all relevant information including the call reports.
• Update all necessary information of domestic and foreign business customers such as contact person, workplace address, telephone number, fax number, email address, etc into the hotel's database.
• Written daily reports and updates to Owner and Sales Manager on work activity, calls and/or sales visits.
• Ensure that all hotel contracts and documents are kept confidential. No data/strategy/information of the Resort may be divulged to any party without prior written consent from Owner and Sales Manager.
• Arranging contracts for enterprises and completing unfinished works for signed contracts.

Performs other duties as needed.