ORC Coffee Passion Group

Commercial/Visual:

• To ensure that the shop-floor layout and new lines are merchandised according to the company guidelines.

• Analyze daily Information and reacts to it accordingly.

• To be in charge of planning the commercial and visual activity of the store in a daily/ weekly/seasonal manner.

• Work alongside the management team to ensure that the best RFID practice is in place at all times.

• Control products level in the store.

Customer Service:

• To ensure a high level of customer service is offered in the store.

• Monitor and support customer service action plans.

• To solve and manage customer issues as they arise and refer to the senior management team when necessary.

• To understand and reinforce the company return policy.

• To support customer service with product knowledge and awareness of the following:

1. New arrivals

2. Replenishment of best sellers

3. Offering alternatives

Shop-floor & Sales Management:

• Manage and motivate the team to increase sales and ensure efficiency.

• To be aware of the daily and monthly budgets to meet and exceed them.

• To communicate with the management team on a daily basis with information regarding personnel and product.

• To ensure standards are maintained during the day and at closings.

Team Management:

• To lead and keep a high level of motivation within the department.

• To guarantee the adequate induction and follow up on training for new team members.

• To assist in the development and retention of an effective team.

• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc).

Health & Safety:

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.

• To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them