Mô tả công việc
Business Performance
• Assist Food and Beverage Manager in planning for restaurant budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in Department’s management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Implement and maintain control measures to ensure that food & beverage costs of the Outlet, productivity, labour costs and operating supply costs for the outlet is in line with budget
Executive Lounge Operation
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required
Team Management
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Quyền lợi được hưởng
- Attractive salary and 100% service charge during probation period
- Social insurance, health insurance and other benefits
- Uniforms, laundry, free shift meals
- Opportunities to grow within our property and across the world
Yêu cầu công việc
Knowledge and Experience
• Must possess at least Bachelor’s Degree/ Post Graduate Diploma/Professional Degree in Food & Beverage Services Management or equivalent.
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities
• Preferably specialized in Food/ Beverage/ Restaurant service or equivalent.
Competencies
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times
Yêu cầu hồ sơ
Khởi nghiệp từ năm 2016, từng bước đặt những viên gạch đầu tiên cho sự phát triển với sự thành tâm, nhiệt tình cho mỗi công việc, với mỗi đối tác, khách hàng. Chính nhân duyên đó đã giúp Tín Phong dần nhận ra được sứ mệnh của mình. Mỗi giá trị đem đến cho khách hàng, mỗi sự hài lòng được nhận lại chính là niềm tự hào và cũng là động lực mạnh mẽ nhất thôi thúc Tín Phong có thêm niềm tin để vượt qua thử thách và từng bước hoàn thiện mình.
"Uy tín tạo nên thương hiệu" là tâm niệm của Tín Phong từ những ngày đầu thành lập và đến nay ngọn lửa ấy vẫn đang rực sáng trong mỗi thành viên gia đình. Một doanh nghiệp sẽ không thể có lịch sử nếu sự tồn tại của doanh nghiệp đó không mang đến những giá trị tích cực và thiết thực nhất cho xã hội. Gia đình Tín Phong hôm nay và mãi về sau sẽ luôn giữ gìn và phát huy ngọn lửa của đam mê, trái tim yêu nghề để phụng sự xã hội được tốt nhất, để dù sa mạc có nắng gió hay cát bụi thì những cây xương rồng ấy vẫn sẽ vững chãi, kiên định và nở hoa làm đẹp cho đời.