Mô tả công việc
About the job Moderation QA
Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full-time basis. The ideal candidate will ensure all content follows the guidelines of our platforms by managing sensitive content and responding to law enforcement requests.
Responsibility
- Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
- Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.
- Maintain accurate records of reported content for tracking and compliance purposes.
- Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.
Yêu cầu công việc
- Good English communication skills since this is a client-facing role.
- French proficiency will be a plus, but not a requirement.
- Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
- Having content-moderation-related skills is a must;
- Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Quyền lợi được hưởng
1. Salary and Benefits
- Attractive salary and benefits and annual performance review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Fantastic internal events;
- Paid leave (12 days/year).
2. Working Environment
- We work 40 hours per week;
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, etc.);
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities.
Working Hour: 9AM - 6PM, Monday - Friday. (Able to work on holidays is preferable)
Công ty cổ phần thực phẩm Bình Tây được thành lập từ năm 1960, với bề dày lịch sử phát triển gần 60 năm, chúng tôi tự hào được xem là doanh nghiệp sản xuất thực phẩm chay ăn liền, và các sản phẩm từ gạo có quy mô lớn và uy tín nhất tại thị trường Việt Nam.Công ty Bình Tây Food tự tin là công ty sản xuất thực phẩm chay có dây chuyền hiện đại đáp ứng đủ yêu cầu nhập khẩu thị trường khó tính như Mỹ, Canada, Pháp, Hà Lan, New Zealand và các nước Đông Âu."Thực phẩm tốt là niềm đam mê của chúng tôi. Chất lượng là thương hiệu và trách nhiệm của chúng tôi"