Mô tả Công việc Manage and monitor customer satisfaction during and post build Using internal knowledge to response to customer and dealer questions/ enquiries. Ensure new boat order process is running smoothly without mistake after receiving orders from sales team: Enter order into Pheenix, Salesforce and CWS file Export BOM and present for Production team to review and approve. Issue work order for related teams Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location... Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible. Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment. Ensure production status is formally updated to customers/ dealers on a monthly basis. Coordinate with import/export to organize shipping and keep good communication with dealers/ customers. Ensure material cost and labor cost are recorded against each boat order. Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat. Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country. Coordinate the delivery with the export team, make sure that they have accurate information for planning. Receive, record, solve and report all warranty cases Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible Take required actions to remedy outstanding warranty cases Present cases to managers for review, instruction and approval Provide customers with support by using the internal knowledge of the management team to help solve issues Record costs against all cases for reporting purposes Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases Contact & arrange for the warranty to be fixed either by external supplier or internal staff. Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences Generate reports per request of BOD. Any other projects as required by the Customer Service Manager to better the overall profitability of the company Ensure satisfactory level of additional options revenue. Manage and monitor customer satisfaction during and post build Using internal knowledge to response to customer and dealer questions/ enquiries. Ensure new boat order process is running smoothly without mistake after receiving orders from sales team: Enter order into Pheenix, Salesforce and CWS file Export BOM and present for Production team to review and approve. Issue work order for related teams Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location... Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible. Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment. Ensure production status is formally updated to customers/ dealers on a monthly basis. Coordinate with import/export to organize shipping and keep good communication with dealers/ customers. Ensure material cost and labor cost are recorded against each boat order. Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat. Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country. Coordinate the delivery with the export team, make sure that they have accurate information for planning. Receive, record, solve and report all warranty cases Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible Take required actions to remedy outstanding warranty cases Present cases to managers for review, instruction and approval Provide customers with support by using the internal knowledge of the management team to help solve issues Record costs against all cases for reporting purposes Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases Contact & arrange for the warranty to be fixed either by external supplier or internal staff. Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences Generate reports per request of BOD. Any other projects as required by the Customer Service Manager to better the overall profitability of the company Ensure satisfactory level of additional options revenue.Yêu Cầu Công Việc Major in Business Administration, Accounting, International Business, Commerce... . Fluent in Vietnamese and basic English. Knowledge of html is a plus. Personal skills, time management skills and task management skills. Can-do attitude, urge in learning and development, especially in adapting new software and systems. Eyes for details and good organization skills. High sense of discipline and confidentiality. Ability to work in multicultural teams
Công ty Cổ phần Tropical Group Được biết đến với thương hiệu Tropical Forest
Bắt đầu từ những ngày đầu tiên vào năm 2017, Tropical Forest đã được mọi người yêu quý rất nhiều bởi những giá trị khác biệt bền vững mà Trop luôn muốn mang đến cho khách hàng. Đội ngũ của Tropical Forest đã dần đưa giấc mơ đó về thành phố. Chúng mình luôn hướng đến cái đẹp, và hành trình lan tỏa mầm xanh này cũng phải đẹp và chỉnh chu nhất khi đến tay khách hàng.
Ở Tropical Forest, chúng mình gọi nhau là Treeman… Bạn có thể hiểu Treeman đơn giản là người yêu cây, thích chăm sóc cây,… Vì sự vĩ đại luôn xuất phát từ những điều giản đơn. Từ đó, cái tên thân thương Treeman xin dành tặng cho tất cả những ai đến với Tropical Forest và yêu Rừng, bao gồm cả đội ngũ nhân viên và các bạn, những vị khách yêu màu xanh.
Bạn, tôi, chúng ta cùng tạo nên thiên đường của những kẻ mộng mơ mang tên Treeman, để cùng vẽ tiếp những khu Rừng nhỏ giữa thành phố lớn.