ATTLAS

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Join our dynamic team in Ho Chi Minh City as a Driver Operations Associate!

We're seeking a high-energy and results-oriented individual to ensure a smooth experience for our driver-partners.

What You’ll Do

• Accounts for approximately 70% of total dutieGuide drivers through operational procedures via phone calls, fostering a smooth transition.
• Accounts for approximately 20% of total dutieEnsure driver information and registered accounts match system records, upholding relevant processes, policies, and legal regulations.
• Accounts for approximately 10% of total dutieTrack and monitor analysis of metrics to effectively identify and resolve operational issues, driving continuous improvement.
• Identify opportunities and implement process improvements to help streamline daily operational tasks.
• Track and monitor analysis of metrics to effectively identify and resolve operational issues, driving continuous improvement.
• Special/ad-hoc projects are assigned by Line Manager/ Department Manager.
• Work location: 10 Pho Quang, Tan Binh District
• Work time: Monday to Friday (9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM), and Saturday (9:00 AM to 1:00 PM).
  
  

What We Seek

• An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
• An ambitious individual who has a go getter attitude to bring solutions and ideas to our daily operations needs;
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
• Autonomous and adaptable attitude to cope with an ever-changing working environment.
  
  

What You’ll Need

• Education: Bachelor's degree or college experience preferred.
• Experience: Minimum 1 year of experience in operations background/customer service;
• Skills:
• Good MS Office skills, especially Excel is ideal;
• Strong communication skills with proficiency in written and spoken Vietnamese;
• Outgoing, collaborative, responsible, and well-organized individuals are preferred.
  
  

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Dành cho các ứng viên – Lalamove tôn trọng đến sự riêng tư và cam kết sẽ bảo mật thông tin cá nhân của bạn. Bản thông báo này sẽ thông tin đến bạn cách thức mà chúng tôi sẽ sử dụng thông tin cá nhân của bạn, giải thích về quyền riêng tư của bạn và sự bảo trợ từ pháp luật khi bạn ứng tuyển cho chúng tôi. Vui lòng dành thời gian để đọc và hiểu rõ Bản thông báo này. Thông báo về Bảo mật ứng viên: https://www.lalamove.com/vi-vn/candidate-privacy-notice