Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Mechatronics Technical Support Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Operations/Technical:
- Collaborate with Asia regional team to drive the operational plan, oversees day-to-day operation activities such as manpower integration and contingency management of automotive device
- Inventory controlling; Review and approve all vendor services and its related cost ensuring cost are being properly managed.
- Monitor the health status of all products and prioritize the repair process when required
- Recommend enhancements to improve systems performance
Customer facing and technical support:
- Establish end-to-end service delivery for projects
- Analyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
- Managing and solving technical issues faced by customers
Leadership:
- Oversee installation technician team (fitment technician - must; software, hardware, embedded engineer - nice to have)
- Provide products and systems training to internal employees (especially installation technician team) and customers when required
- Lead the control room in long-term
Yêu Cầu Công Việc
Requirement:
- Bachelor's degree in engineering with a strong background in electronics/mechatronics/automation or relevant field.
- Experience in M&E/Automotive/System Integrator (SI)/IoT/Electronics, or Mechatronics industries.
- Electronics or Mechatronics experience is essential (in automotive/car sector is a huge plus)
- Technical support and troubleshooting experience.
- Excellent English and Vietnamese communication skills to work effectively with regional and local stakeholders, across departments and with clients.
- Familiarity with SaaS platforms and IoT is a plus.
- A valid car driving license is a plus.
- Willingness to visit customer sites and undertake business trips
Địa điểm làm việc
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
Công ty TNHH Cơ khí Ô tô An Thái được thành lập ngày 31 tháng 12 năm 1992 tại tỉnh Thái Bình, Việt Nam. Chúng tôi tự hào là đơn vị tiên phong trong lĩnh vực nhập khẩu và phân phối phụ tùng ô tô Trung Quốc tại Việt Nam. Với nhiều năm uy tín trên thị trường, giá trị gửi tới khách hàng luôn là cốt lõi trong việc phát triển doanh nghiệp của chúng tôi.