LOTTE VINA INTERNATIONAL

JOB SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Fluent English & Strong communication & Service mind

• At least 01 year experience in the same position.

• Good at Word/ Excel/PowerPoint

Attractive remuneration package & 13th month salary

Local and International training course

05 working days
02 day-off per week

Duty meal & Uniform provided by hotel

Taxi for late night shift
Free motorbike & car parking

Cross training & Cross exposure & Task force opportunities

Associate Appreciation Week
Take-care culture

Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance

Annual health check

Associate special discount for hotel rooms and F&B services at International Marriott properties

Career path in the most respected and prestigious hotel companies in the world