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Công Ty TNHH Nha Khoa Nhân Tâm
Customer Service Representative (Credit Card Business)
Nha Khoa Nhân Tâm
8 việc làm 1 lượt xem
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: Đang cập nhật
Hạn nộp hồ sơ: 15/01/2025
Hình thức: Toàn thời gian
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- TẦNG 8 TÒA NHÀ HAVANA, 132 HÀM NGHI PHƯỜNG BẾN THÀNH QUẬN 1 TP HỒ CHÍ MINH.

Mô tả công việc

We are an AI Fintech company specializing in assessing consumers' credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.
How you will make an impact in this role
We are partnering with banks that are embracing changes toward digital banking - Credit Card Partnership. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.
We are looking for an empathetic, solution-oriented Customer Service Representative to join our team in delivering exceptional support to our valued customers. In this role, you will serve as the face of our company, helping customers with inquiries, issues, and requests across various channels. This role is for you if you have a genuine passion for helping others and thriving in a fast-paced, customer-centric environment.
The Customer Service Representative - Credit Card Partnership will report to the Customer Service Lead
Responsibilities
- Provide prompt, professional, and friendly service to customers via phone, email, chat, and social media
- Listen attentively to understand customer needs, questions, and concerns, showing empathy and a genuine desire to help
- Research and troubleshoot customer issues, taking ownership to find resolutions and follow through to ensure customer satisfaction
- Maintain a deep knowledge of our products, services, and policies to provide accurate, helpful information to customers
- Stay up to date on product changes, promotions, and best practices to provide current, consistent information to customers
- Gather and relay customer feedback, insights, and suggestions to the product team to inform improvements
- Identify opportunities to go above and beyond for customers, creating memorable experiences that drive loyalty
- Collaborate with teammates and other departments to share knowledge, resolve complex issues, and improve the customer experience
- Contribute ideas for enhancing our customer service processes, tools, and training
- Perform other tasks as assigned by the direct manager per the capacity and scope of work

Yêu cầu công việc

- Vietnamese
- 1-2 years of customer service experience, preferably in a fast-paced environment
- Having experience working in banking and consumer finance sectors, particularly with credit card products
- Strong communication and active listening skills, with the ability to convey empathy and build rapport
- Excellent problem-solving and decision-making abilities, with a proactive approach to finding solutions
- Proficient in written communication, with strong grammar and spelling skills
- Comfortable with multi-tasking and working across multiple channels (phone, email, chat)
- Proficient in basic computer applications and able to quickly learn new software
- Familiar with Contact Center Systems
- Ability to work well in a team environment, collaborating and sharing knowledge
- Flexible to work in shifts, including evenings and weekends, to ensure customer support coverage
- Bachelor's degree

Quyền lợi được hưởng

Thưởng
Competitive compensation package and performance bonuses
Xe đưa đón
Parking allowance
Convenient central District 1 office location, next to a future metro station
Căn-tin
Onsite lunch with multiple options, including vegetarian
Happy hour every Thursday
Unlimited free coffee, tea, snacks, and fruit to keep you energized
Khu vực
Báo cáo

Công Ty TNHH Nha Khoa Nhân Tâm
Nha Khoa Nhân Tâm Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
803-809 đường 3/2 phường 7, quận 10
Thành lập vào năm 1997, đến nay, Nha Khoa Nhân Tâm đã trở thành địa chỉ chăm sóc răng miệng uy tín hàng đầu tại Việt Nam. Hàng trăm ngàn khách hàng đã đến và điều trị thành công là minh chứng cho chất lượng và uy tín mà Nha khoa Nhân Tâm đã tạo dựng trong hơn 20 năm qua.
Với phương châm "Lấy chữ Tâm làm đầu", Nha Khoa Nhân Tâm luôn đề cao y đức trong việc chăm sóc và điều trị cho khách hàng. Bên cạnh đó, chúng tôi cũng luôn cố gắng học hỏi và không ngừng nỗ lực để có thể mang lại nụ cười hoàn hảo cùng sự tự tin cho tất cả khách hàng.

Đội ngũ Bác sĩ, nhân viên tại Nha khoa Nhân Tâm, đứng đầu là Tiến sĩ, Bác sĩ Võ Văn Nhân – Giám đốc Nha khoa Nhân Tâm luôn làm việc hết mình và đặt chữ TÂM lên hàng đầu.

 

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