Du Lịch Tuần Lộc Vàng

IDP Education Limited

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Key Accountabilities

• Ensure and maintain the efficiency and security of the IELTS test.
• Manage and handle IELTS confidential materials under tight compliance standards.
• Conduct and materials relating to other IELTS Products/Services such as IELTS Life skills, Enquiry on Results, Additional TRFs, …
• Organize IELTS administrations.
• Assistance in other matters pertaining to IELTS and other examinations payments and administration.
• Handle emergencies on the test day to ensure service continuity and work with the Test Centre Manager on service recovery when needed.
• Act as key contact point with stakeholders for technical issues and troubleshooting.
  
  

Required Experience

• Experience - Minimum 2 years in Customer Care/Counselling/Administration (Ability to work in a busy operating environment offering high standards of Customer Care is a plus).
• Experiences or having sense in handling computer/IT issues will be a plus
• Competent communication skills (in both Vietnamese and English – IELTS 6.0 or above)
• Integrity – being honest, confidential and ethical
• Proficiency in using M.S Office (Word, Excel, PowerPoint, Outlook)
• Attention to detail – being careful about details and thorough in completing tasks.
• Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure.