Tito - Khan Nam Phong

Controls flow of cash into and out of the hotel and prepares the daily deposit in a timely and accurate manner:

• Removes contents of drop safe and envelopes in presence of a witness.
• Determines if the proper amount of cash has been deposited by comparing the actual amount dropped, to the cashiers’ reports or shift closing.
• Prepares change orders for hotel; ensures petty cash vouchers are filled out in accordance with Brand policies and procedures.
• Prepares over/short report by cashier for management on regular basis.
• Prepare reimbursement of cashier’s floats – ‘due backs’.
• Balances the safe after all deposits and at the end of the day.
• Prepares all deposits for pick-up, endorses cheques list for Accounts Receivable, fills out deposit slip, and fills out armoured car service log book.

Issues safety deposit box keys as needed:

• Draws up contracts for new cashiers before issuing deposit boxes.
• Performs bank audits on all safety deposit boxes as scheduled.
• Verifies banks to contracts when keys are turned in.
• Voids contract, returns all money to safe and returns keys to proper place.
• Maintain a copy of all current House Bank contracts, all must be signed by the cashiers.

Handle petty cash payments:

• Prepare month end journal for petty cash expenditure.
• Ensure all policies and procedures are adhered to with regards to petty cash expenditure.

Maintain foreign exchange:

• Provide foreign exchange sale rates for Front Office daily.
• Prepare foreign exchange receipts for banking.
• Follow up credit card enquiries daily.
• Liaise with other cashiers regarding discrepancies and resolve any problems. Provide additional training to cashiers when errors are constantly occurring.
• Ensure all internal controls are in place to minimise fraud in cash handling.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives
• Attends work on time as scheduled
• Follows safety and security rules and procedures

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• High school diploma required, bachelor’s degree in hospitality preferred
• One year accounting experience, preferable in a hospitality environment.
• Advanced experience with Microsoft Office Suite.
• Experience with accounting software.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.